Volunteering:Email response statistician


 * Title:
 * (Volunteer) email response statistician


 * Goal of position:
 * To provide an analysis of email requests and responses in the OTRS email response system. This position is for the English Wikipedia info queues.


 * Sample activities:
 * 1) Go through emails and categorize what types of requests come into the system
 * 2) Analyze responses for data, including the following:
 * Number of responses
 * Number of good responses
 * Number of good:total responses per respondent
 * Number of boilerplate-only responses and their perceived success
 * Frequently asked questions
 * 1) Identify poor responses and failed requests
 * 2) Present data in a .csv format for reporting


 * Time frame:
 * Length of Commitment: 2 months (July 1 through August 31)
 * Estimated Total Hours: 80 hours
 * Scheduling:
 * At volunteer's discretion [X]
 * Specific time: N/A


 * Worksite: Offsite
 * Qualifications sought:
 * 1) Some knowledge of processes and issues in the Wikipedia site.
 * 2) A background in statistics and statistical analysis is greatly helpful
 * 3) Ability to handle sensitive material


 * Benefits to volunteer:
 * 1) Statistical work experience
 * 2) Have an impact on improving Quality of response
 * 3) Potential for advancement into additional opportunities


 * If you are interested in applying, please send cover letter and CV, biography, resume or pertinent information to cbassrandom text to make this a bit more difficult on the s.p.a.m.b.o.t.s.@undefinedwikimedia.org. You can also contact Cary for any questions.

12 June 2009
 * Date posted: