Job openings/Office IT Manager

 YOU ARE ...

... an experienced IT manager and enthusiastic about the use of free and open source software in office environments. You run a Linux distribution at home, but are also familiar with Macs and Windows. You can provide competent support for all three platforms, while gently nudging users towards open source where possible, and providing help to manage the transition. You're a detail-oriented systems builder, and used to being in charge of ensuring that networks are operational, backups of all in-office data are regularly created, inventory is properly tracked, documentation is maintained, and so forth. You're excited about being part of the small staff of the non-profit organization that operates Wikipedia.

Job Title
Office IT Manager [CLOSED]

Job Purpose
The Office IT Manager will be responsible for technical support and office technical infrastructure.

This position is based in our San Francisco office.

This is a mid-level position.

Reports To
Office Manager

Responsibilities

 * Working directly with end users:
 * Deployment, updating and troubleshooting of Mac and PC hardware running either primarily MacOS or Ubuntu Linux, along with standard office software including OpenOffice, Quickbooks, Thunderbird
 * Coordinating backups, security patching, and password changes with users
 * Evangelism on behalf of open source software and active support of users transitioning to open source from proprietary software
 * Writing end-user documentation for office procedures


 * Office infrastructure management:
 * Development and maintenance of office infrastructure such as backups, VPN, office email service
 * Management of local network in main and satellite office
 * Management of office VoIP phone system based on Asterisk
 * Management of other office hardware such as printers, fax, projectors, mobile phones


 * Office purchases:
 * Development and management of office IT budget including provision and maintenance of hardware, internet connectivity, phones, and services such as user training and support
 * Equipment and software purchases, inventories and audits
 * Development and management of relationships with subcontractors, vendors, and other providers

Qualifications

 * Required:
 * At least 3+ years in an IT support responsibility in a mid-sized office environment
 * Familiarity with Mac OS and Linux distributions as well as previously-mentioned applications
 * Responsive client service orientation: able to anticipate, understand and meet the needs of a focused team of professionals
 * Excellent verbal and written communications skills; ability to clearly communicate with non-technical users
 * Ability to successfully manage multiple priorities including balancing urgent needs with long-term planning work
 * Be comfortable in a highly collaborative, consensus-oriented environment
 * Be creative, highly motivated, and able to operate effectively in multiple cultural contexts
 * Ability to proactively secure and ameliorate office IT systems


 * Desired:
 * Familiarity with Asterisk phone system is a plus
 * Some familiarity with the LAMP stack a plus
 * Experience with Perl or other scripting language a plus
 * Experience with wikis and participatory production environments is a plus
 * Understanding of the free culture movement is a plus