Volunteering:Customer service clerical volunteer (RPP)


 * Title:
 * Customer service clerical volunteer (RPP)


 * Goal of volunteer position:
 * To catalog and respond to certain customer service correspondence in accordance with receiving protocol project


 * Sample activities:
 * 1) analyze historical correspondence for source, disposition, outcome.
 * 2) log and track voicemails, incoming telephone calls
 * 3) transmit office correspondence to email response system system
 * 4) respond to certain inquiries by telephone or email


 * Length of Commitment:
 * 3 months (estimate)


 * Scheduling:
 * 8 hours weekly activity (estimate)


 * Location:
 * Wikimedia Foundation San Francisco office


 * Qualifications sought:
 * 1) Organizational skills
 * 2) Excellent reading comprehension
 * 3) Experience with spreadsheets and diagramming protocols


 * Benefits to volunteer:
 * 1) Customer service experience
 * 2) Acquire a thorough experience of the questions and issues that are raised by Wikipedia and the Wikimedia projects in the real world

Please send a cover letter and some details about yourself as to why the Foundation would benefit from your skills in this position by email to carywikimedia.org or by fax to 415.882.0495. Candidates will be required to identify with the Foundation, if not already identified.
 * How to submit yourself for consideration:

For further information, contact Cary by phone at 415.839.6885, extension 601 or by email.


 * Date posted: 22.Sep.2009
 * Closing date: 16.Oct.2009