Job openings/Head of Office IT Support

Head of Office IT Support [CLOSED]
 * Job Title

The Head of Office IT Support will be responsible for technical support and office technical infrastructure at both our primary location and at a secondary satellite office space close by. The Head of Office IT Support works closely with the Wikimedia Foundation's Office Manager.
 * Job Purpose

This position is based in our San Francisco office.

This is a mid-level position.

Chief Technical Officer
 * Reports To

Working directly with end users:
 * Responsibilities
 * Deployment, updating and troubleshooting of Mac and PC hardware running either primarily MacOS or Ubuntu Linux, along with standard office software including OpenOffice, Quickbooks, Thunderbird
 * Coordinating backups, security patching, and password changes with users
 * Evangelism on behalf of open source software and active support of users transitioning to open source from proprietary software
 * Writing end-user documentation for office procedures

Office infrastructure management:
 * Development and maintenance of office infrastructure such as backups, VPN, office email service
 * Support of local network in main and satellite office
 * Support of office VoIP phone system based on Asterisk
 * Support of other office hardware such as printers, fax, projectors, mobile phones

Office purchases:
 * Development and management of office IT budget including provision and maintenance of hardware, Internet connectivity, phones, and services such as user training and support
 * Equipment and software purchases, inventories and audits
 * Development and management of relationships with subcontractors, vendors, and other providers


 * Required Qualifications
 * At least 3+ years in an IT support responsibility in a mid-sized office environment
 * Familiarity with Mac OS and Linux distributions as well as previously-mentioned applications
 * Responsive client service orientation: able to anticipate, understand and meet the needs of a focused team of professionals
 * Excellent verbal and written communications skills; ability to clearly communicate with non-technical users
 * Ability to successfully manage multiple priorities including balancing urgent needs with long-term planning work
 * Be comfortable in a highly collaborative, consensus-oriented environment
 * Be creative, highly motivated, and able to operate effectively in multiple cultural contexts
 * Ability to proactively secure and ameliorate office IT systems


 * Additional Desired Qualifications
 * Familiarity with Asterisk phone system is a plus
 * Some familiarity with the LAMP stack a plus
 * Experience with Perl or other scripting language a plus
 * Experience with wikis and participatory production environments is a plus
 * Understanding of the free culture movement is a plus