Job openings/Office IT Support Specialist

 YOU ARE ...

... a patient instructor with a strong desire to see the users become self-sufficient. You are excited about being part of the small staff of the non-profit organization that operates Wikipedia.

Job Title
Office IT Support Specialist [CLOSED]

Job Description
The Office IT Support Specialist is responsible for providing front-line hardware, software and infrastructure help desk support to office staff. The ideal candidate has experience providing IT help desk support in a rapid paced environment along with the ability to teach users to be more self-sufficient.

This position is based in our San Francisco office. It is a full-time position and with a salary and benefits, all applicants must be eligible for work in the continental United States. All applicants must be able to commute to work in San Francisco.

Reports To
Office IT Manager

Responsibilities

 * Working patiently with end users
 * Use of ticket tracking application to record work along with answering user requests
 * Handle daily "tier 1" help desk requests
 * Troubleshooting software issues on end user machines
 * Troubleshooting basic network connectivity issues for local and remote users
 * Troubleshooting basic hardware issues for users
 * Troubleshooting printer, fax and copier issues
 * Support of common user software such as Open Office
 * Configuration and deployment of machines for new hires
 * Tracking & distribution of inventory and accessories (mice, keyboards, etc.)
 * Basic smart phones setup & troubleshooting
 * Developing a technology "continuing education" plan & teaching classes, as time allows
 * Other tasks as assigned

Required

 * At least one year experience in IT help desk or end user training
 * Excellent verbal and written communication skills
 * Ability to clearly communicate with non-technical users
 * High School education required

Desired

 * Experience with Ubuntu (or other flavors of Linux)
 * Associate Degree or technical certifications a plus

To apply
Please send a CV and cover letter to jobs@undefinedwikimedia.org. Please put the position title in your subject line.

Applications that do not include a cover letter will not be considered.

Please copy and paste the text of your CV into the e-mail, in addition to attaching the file.

Due to the volume of applications we receive, we regret that only those selected for an interview will be contacted.

This position is based in our San Francisco headquarters. If you are not currently living in the San Francisco Bay Area, please make that clear in your cover letter.