Job openings/Development Associate

 YOU ARE ...

...a great communicator and extremely detail-oriented. You are diligent and responsive in your communications; no email or phone message goes un-returned. You know your way around a database and care deeply about accuracy and keeping data current. You are skilled researcher and you understand fundraising and foundations. Above all, you are organized – so much so, that you help keep the whole team on track.

The Development Associate is a critical part of the Wikimedia Foundation's development team, responsible for major donor and foundation research, managing fundraising records and data, and managing funder customer service. The development team works together to raise the Wikimedia Foundation’s annual budget, as a part of the Community Department.

JOB TITLE

Development Associate [CLOSED]

REPORTS TO

the Development Director

About the Wikimedia Foundation and the Community Department

Wikipedia and other Wikimedia projects are authored and edited entirely by communities of volunteer contributors. The Wikimedia Foundation (WMF) maintains the technical infrastructure to support these communities and pursues a permanent agenda of technical and programmatic innovation. It also supports an incredibly diverse global community of editors and readers through global conferences, public outreach activities, and strategic relationships which support the cause of free knowledge. It is a highly transparent, collaborative organization. A global network of Wikimedia chapter organizations conducts important activities to support the movement in a fast-growing number of countries.

The WMF Community Department collaborates with and works as a part of the broad Wikimedia community -- including readers, donors and editors/contributors -- to encourage the health and growth of Wikimedia communities and the projects they create and manage.

JOB RESPONSIBILITIES 

1)   Major Donor and Foundation Research
 * Lead    research on foundations and major donors to identify potential funders for the foundation
 * Maintain the grants calendar, so that all deadlines are known and met

2)   Fundraising Data Management
 * Manage fundraising data and records, ensuring that all funder databases are current and accurate
 * Maintain the Benefactors page

3)   Funder Customer Service Management
 * Manage customer service related to funders of the foundation, including overseeing customer service aspects of the outsourced caging and contact management services
 * Manage the foundation’s funder acknowledgements, ensuring that all funders are thanked for their gifts via letter, email, and/or phone call.
 * Facilitate funder logistics, including the Corporate Matching Gifts program
 * Collaborate with volunteers to answer fundraising related questions

4)    General Support
 * Support members of the major gifts and foundations team in all efforts to grow and improve the Wikimedia Foundation's fundraising program

CANDIDATE SKILLS/QUALIFICATIONS
 * Outstanding organizational skills
 * Experience managing a database and using a CRM
 * Great research skills
 * A minimum of two years of fundraising or similar experience
 * A talent for customer service, with outstanding interpersonal communication skills
 * Ability to work in the Wikimedia offices in downtown San Francisco
 * A college degree in Communication or related field is preferred
 * Fluency in languages other than English a plus

CANDIDATE CHARACTERISTICS
 * Passion for Wikipedia and other Wikimedia projects
 * Team player, who cares deeply about his or her own work and also helps colleagues succeed
 * Resourceful problem solver, who finds ways around road blocks
 * Highly motivated and enthusiastic; Not easily discouraged
 * Organized, efficient and able to meet deadlines
 * Detail-oriented and a fact checker
 * Emotionally mature and self-reliant; tolerates ambiguity and maintains positive, respectful professional relationships