Job openings/Movement Communications Manager

 YOU ARE ...

... passionate about the Wikimedia movement: our mission, values, culture, technology, history, and future.

... invigorated by helping others communicate well, encouraging a culture of open, candid and clear communications...

... someone who sees the potential value in complex on-line community discussions, and has the experience to lead the work required to elevate the quality of on-line conversations.

... eager to drive the improvement of communications systems and tools to help people from hundreds of different cultures engage in and learn more about the Wikimedia movement.

JOB TITLE Manager, Movement Communications [CLOSED]

REPORTS TO Head of Communications

JOB PURPOSE Serve the Wikimedia community and Wikimedia Foundation staff by increasing the quantity and quality of communications between and among the Wikimedia Foundation and the Wikimedia community.

POSITION SUMMARY Duties include, but are not limited to the following:
 * Commence new, and support ongoing WMF efforts to communicate the incredible work of the Wikimedia movement to our global community of users, contributors, donors and other stakeholders.
 * Develop an internal, movement communications strategy for WMF that leverages pre-existing platforms (wikis, blogs, mailing lists, etc.) and proposes new methods for bringing stories, mission-critical and general information to the 100,000+ strong Wikimedia community, and that creates opportunities for community collaboration and participation.
 * Develop a strategy, in partnership with the volunteer translation community, to ensure that key movement information is widely translated.
 * Work with the Global Communications Manager and Wikimedia movement volunteers to examine new methods of sharing major milestones, community initiatives and accomplishments with external audiences (public, donors, stakeholders, and staff).
 * Establish a Foundation-wide, information broadcast schedule to enable more predictable and consistent sharing of Foundation news, activities and accomplishments with the community.
 * Build strong relationships with Wikimedia project representatives (Wikipedia and its sister projects), chapter members, and informal organizations (including student groups) to improve the quality and quantity of story-telling directed at users, contributors, media, and important stakeholders.
 * Write about the Wikimedia movement on the Wikimedia blog, email newsletters, video and audio podcasts, social media spaces, and Wikimedia publications.
 * Serve as a moderator for IRC chats and other discussion forums with the community.
 * Actively monitor and participate in discussions on mailing lists.
 * Work with a range of WMF staff to conceptualize new communications technologies and outreach tools aimed at Wikimedia project users – both on-wiki and in related, frequented editor spaces.
 * Act as author, editor, and publisher in the creation and distribution of Wikimedia movement stories and mission-critical information to a global audience of project contributors and the general public.
 * Assist WMF management in the development of strategies to communicate mission-critical information to the Wikimedia community around the world.
 * Act as a resource to both WMF Staff and the global community of volunteers on the topic of effective movement communications and information sharing.
 * As required, support on-going WMF communications initiatives, including media relations, project management, writing, marketing, and event planning.

REQUIRED QUALIFICATIONS
 * Three or more years experience in the creation and execution of on-line, internal communications activities, OR a similar amount of experience collaborating in on-line wiki projects with large groups of volunteers with strategic outcomes.
 * Bachelor's degree in communications, mass media, journalism. Other degree holders with considerable experience in the field of internal communications or on-line collaboration will be considered as well.
 * Deep knowledge of the global Wikimedia movement, its history, future, and the range of small to extraordinary activities underway in our projects.
 * Exceptional English writing is critical for this role, including the ability to write time-sensitive, efficient, compelling, and clearly understandable communications products for a wide range of audiences.
 * Demonstrated ability to work (speak, read, write at a professional level) effectively in a language other than English (ideally as a native speaker)
 * Must be able to rapidly synthesize stories and ideas from an overwhelming amount of volunteer-generated information.
 * Experience leading the creation of new internal communications platforms and technologies, which might include the development of intranets, social media platforms, or other traditional internal communications systems.
 * Experience leading projects in a multi-lingual environment, including collaboration with volunteers for whom English is not a first language.

DESIRED QUALIFICATIONS
 * Candidates with a track record for publishing highly visible stories on blogs, social media, or in traditional media spaces are preferred.
 * Adeptness with wiki-based platforms, including expertise with template design, CSS, and HTML is strongly preferred.
 * Highly proficient in building relationships and communicating with large audiences in on-line communities, including the use of a wide range of communication tools (IRC, wikis, social media, micro/blogs, photo-sharing etc.).
 * Experience conducting research activities relating to communications, marketing, or public outreach is desirable.
 * Experience living or working outside of your home country is a major plus.

CANDIDATE CHARACTERISTICS
 * A wealth of energy, drive and commitment to Wikimedia's mission: a deep belief in the value of Wikimedia, the ability to exude enthusiasm for Wikimedia's mission and powerfully embody and communicate Wikimedia's mission.
 * Intellectual curiosity and flexibility: joy in tackling difficult or ambiguous problems, the ability to incorporate new knowledge into approaches to situations to generate solutions and a love of learning from others and expanding intellectual horizons.
 * Openness and transparency: comfortable working in a highly transparent environment, openness to input and feedback, a proactive and candid communication style and a desire to communicate what one is doing without hesitating to bring in others if help is needed.
 * Organization-building attitude: an awareness of being a “servant leader” who supports the growth and health of the Wikimedia chapter community and is able to get things done through quality of interaction and persuasion rather than by wielding hierarchical power.
 * Proficiency in management and facilitation: the ability to design and execute a range of initiatives and to organize and support volunteer leaders to create and implement initiatives, and the ability to responsibly use both human and financial resources.
 * Data-driven attitude: a willingness to stay on top of data, insistence on subjecting one's own approaches and activities to rigorous analysis, and a willingness to stop doing what is proven to be ineffective.
 * Scheduling flexibility: a willingness to flex schedule to communicate regularly with the community around the world.
 * Understanding of free culture / free software / open source is a plus.