Job openings/Bugmeister

 YOU ARE ...

.. incredibly organized, gregarious, and persistent. You are patient with newcomers, but knowledgeable enough to hold your own with the technical veterans in Wikimedia projects, and can be a great mediator when needed. Upon looking at our bug tracker, you have an overwhelming and contagious desire to start organizing and clarifying, clearing out the cruft and bringing to light the most important work hidden there.

JOB TITLE

Bugmeister [CLOSED]

JOB PURPOSE

The core purpose of this job is to organize public bug reporting for the Wikimedia projects, and to establish community habits to ensure that our bug tracking tools become and remain organized and friendly.

JOB SUMMARY

Duties include, but are not limited to the following:


 * Review and assess bug reports and enhancement requests, close reports where possible, or find an appropriate assignee.
 * Organize public online events to aid in prioritization.
 * Clean up and organize the existing issue tracker backlog, identifying duplicated and outdated bugs.
 * Work with members of the community who report bugs to clarify any ambiguity in the bug descriptions and get all the information required to reproduce the bug.
 * Work closely with project managers and developers to categorize and assign bugs based on MediaWiki features and extensions.
 * Manage expectations about deployment of fixes and communicate the status of major issues to bug reporters.
 * Work with project managers and developers to improve the process of bug submission and bug status workflow.
 * Communicate widely and frequently via mailing list, IRC, wikis, and bug tracker comments.

REQUIRED QUALIFICATIONS
 * You must be comfortable in a highly collaborative, consensus-oriented environment.
 * Must be highly-organized and detail-oriented
 * Excellent written communication skills (clear and prolific)
 * Experience working with remote and distributed teams
 * Experience diagnosing, reporting, tracking and resolving software quality issues
 * Experience with best practices in secure and scalable web application development a plus
 * Experience with MediaWiki and Bugzilla a major plus
 * Experience dealing with user-submitted bug reports and feature requests is a major plus
 * Linux/Unix shell, Python, Java, etc. experience welcome
 * Experience reporting and/or resolving issues in a public bug tracker (please document)
 * Experience as a bugmeister with other open source project a major plus
 * Any other free/open software development experience highly welcome
 * Experience with wikis and participatory production environments is a plus.
 * The ideal candidate will be creative, highly motivated, and able to operate effectively in multiple cultural contexts.
 * Active participation as a Wikimedia volunteer would be an asset, though not a prerequisite.
 * Strong understanding of the Internet and the forces that underpin the success of Wikipedia.