Answers archive 2011

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Revision as of 18:01, 4 October 2011 by Mdennis (WMF) (talk | contribs) (September answers)

August 2011

Communication: What is "Answers"?

Answers is a potential new system of the Wikimedia Foundation to put Wikimedia volunteer communities in touch with staff. It is intended to provide a central point where community members who need assistance from the Wikimedia Foundation or who have questions about the Foundation or its activities can reach out and find answers. This system is being unrolled on a trial basis to test its efficiency and usefulness to communities.

You can help determine the usefulness of the system by using it!

In brief, if you have questions for or about the Wikimedia Foundation, you can address them to answerswikimedia.org. Many of the questions we receive are expected to be answered on this page, as most questions will be of general interest. These Answers will form a growing bank of easily accessible information. By submitting a question, you agree to release your submission into the public domain and therefore allow us to use, transfer, and post your submission freely and without further permission. Questions generally will not be attributed; they may be published here in whole or in part and will often likely be combined with other questions on the same subject. If you request, we will try not to reveal your username and contact information on this Answers page.

Please note, however, that we treat Answers as a Foundation hosted email list and therefore cannot guarantee privacy under the Privacy policy. For example, some letters will be sent directly to staff. If the questions are more appropriately handled by volunteers, you will either be referred to the appropriate point of contact or your letter will be forwarded to the volunteer response team. Accordingly, your correspondence may be seen by staff as well as select volunteers and third parties, including independent contractors of the Wikimedia Foundation.

Please review Answers/Process for specific terms and more information.

We look forward to hearing from you! --August 2011

September 2011

Foundation: What does the Wikimedia Foundation do?

What is the purpose of the Wikimedia Foundation? How does it support the Wikimedia projects?

Founded in June 2003, the Wikimedia Foundation has from the start been dedicated to encouraging the growth, development and distribution of free, multilingual content, and to providing the full content of these wiki-based projects to the public free of charge. It coordinates with a Board of Trustees in developing strategies for advancing the educational missions of the projects: Wikipedia, Wikimedia Commons,Wikibooks, Wiktionary, Wikisource, Wikinews, Wikiversity, Wikiquote, and Wikispecies. It operates several hundred servers in three locations to maintain smoothly functioning websites for the 500 million + people who visit the projects every month. In conjunction with Template:CHAPTER-COUNT independent, local Wikimedia Chapters, it coordinates public and corporate fundraising to sustain the projects, and, in coordination with a large body of volunteers, it helps to develop and maintain the MediaWiki software used by all of the projects.

One of the areas the Wikimedia Foundation focuses on in furthering its goals is outreach. Outreach opportunities include aiding in new user recruitment (such as, for instance, in educational institutions) and in expanding markets (as with mobile and offline). Analyzing trends and developments, it is constantly looking for new ways to sustain and nurture the projects, as, for instance, with the provision of training videos or new tools for experienced and new users. --Maggie Dennis 17:29, 14 September 2011 (UTC)


Foundation: How many employees does Wikimedia have, and what do they do?

How many people work for the Wikimedia Foundation, and what kind of jobs do they do?

There's a short answer to that and a long answer. The short answer is the easy one:

The Wikimedia Foundation has a staff of Template:STAFF-COUNT and a number of independent contractors. Three distinct departments hold the bulk of staff: community, global development, and technology. The technology department is by far the largest. Staff not falling into those departments work in management, finance, and administration, which includes legal protection of our work.
Among the responsibilities of the technology department are website operations and software development. The community department focuses on things like reader relations, community programs, and fundraising. The global development department supports the global education project, chapter programs, and helps grow Wikimedia worldwide, among other things.

This is, of course, a very incomplete picture. There's a considerably longer answer inside the collapsed box below, but it, too, is incomplete. The duties of the staff members of the Wikimedia Foundation are flexible, constantly evolving to meet the Foundation's goals, which makes any efforts to answer this succinctly doomed. In fact, some of the job titles are intentionally vague, to reflect that responsibilities may flex a bit with demand.

This long answer was composed with kind assistance of staff members Philippe Beaudette, Guillaume Paumier and Jessie Wild. None of them are responsible for any errors I might have made.

The staff page offers listings of many staff members organized by department. It's a good idea to keep an eye on that page if you're interested in who is doing what at the Wikimedia Foundation. Job openings will keep you up to date on emerging roles, and Category:Job Descriptions includes more in-depth descriptions of some of the jobs already filled. --Maggie Dennis 17:29, 14 September 2011 (UTC)


Finance: Where does the money come from, and where does it go?

Where does the Wikimedia Foundation get its money? What does it spend its money on?
A pie chart showing planned spending for the fiscal year 2011-2012

The Wikimedia Foundation gets its money from people like you. A non-profit organization, it is sustained largely by donations from hundreds of thousands of individuals as well as through grants and gifts of servers and hosting. It does not accept advertising and is not considering advertising as a source of revenue. It makes occasional formal requests for donations through the projects it helps sustain (read about last year's donation drive at the Fundraising 2010/Report), but also receives donations spontaneously and generously offered throughout the year.

Wikimedia is quite transparent about where its money goes. It publishes an annual plan as well as regular financial reports. While the 2010-2011 annual report is not yet published, this is a report of fiscal years 2009 and 2010 and here is a half-year report from July 2010-December 2010. You can review the 2011-2012 PDF version (400 KB) of the annual plan or view the questions and answers about it.

To put it briefly, your money pays for staff salaries, technology (servers, bandwidth and Internet hosting), the legal defense of the Foundation, and program activities around the world. For the 2011-2012 fiscal year, the Wikimedia Foundation expects to spend $28,281,000. The pie chart to the right shows planned expenditures for that year, based on pages 34 and 35 of the annual plan pdf. (The math and all work are my own, as are any errors.) Of course, in the real world (where prices vary and unexpected situations may arise), plans don't always pan out. On that same page range, you can see the difference between last year's plans and the final, actual expenditures. For one example, the biggest variance was in the project staff salaries, which were 20% less than anticipated. Rather than push to meet the plan, the Wikimedia Foundation decided to slow hiring in order to ensure that the staff members added were right for their roles. --Maggie Dennis 20:03, 15 September 2011 (UTC)


Finance: Is the Wikimedia Foundation financially sustainable?

The community of donors (both individual and organizational) have been incredibly generous in helping to support the Wikimedia Foundation's work over the years. In the 2009-2010 fiscal year, donors contributed nearly $14.5 million in unrestricted donations (see pg. 3). In the 2010-2011 fiscal year, that number rose to over $17.5 million in the first six months alone (pg. 1). The Wikimedia Foundation does not, however, immediately spend all it gets. To be financially sustainable, a nonprofit organization must retain enough working capital to meet its program goals over the long term.

Responsible nonprofit organizations must weigh current program demands against the need to maintain enough capital to deal with unexpected future financial difficulties - whether from unanticipated expenses or reduced donations. The Wikimedia Foundation maintains a healthy cash reserve, enough as of September 2011 to sustain planned spending for seven months. (The balance of cash reserve maintained by nonprofits varies widely, with young or small nonprofits often having no more than a few months, while some large organizations may maintain several years. The Wikimedia Foundation feels the amount it holds in reserve is healthy and sustainable given its size and age.) It earns interest income on some of its cash balances, although it adopts an investment philosophy that favors preservation of capital and liquidity over higher yields, which come with more risks. For instance, in 2009-2010, cash reserves were invested in money market accounts, U.S. Treasury bills and certificates of deposit, all low-risk investment options.

It's important to recognize (and the Wikimedia Foundation does) that sustainability is a state: it is something to be maintained, not something to be achieved. Just as it is poor practice to "borrow from tomorrow to pay for today" - which happens when a nonprofit pushes all of its revenue into current program activities and fails to achieve long-term goals - it is irresponsible stewardship to reserve too much. The Wikimedia Foundation regularly assesses its financial health, ensuring that it puts appropriate funds into meeting healthy and realistic short-term goals to drive forward its mission while reserving an appropriate amount for future costs. --Maggie Dennis 12:31, 23 September 2011 (UTC)


Foundation: To what extent is the Wikimedia Foundation an advocacy organization?

To what extent is the Wikimedia Foundation an advocacy organization like the American Civil Liberties Union (ACLU) or the Electronic Frontier Foundation (EFF)?

The Wikimedia Foundation is not an advocacy organization. Such organizations have as at least a part of their core mission the impetus to influence legislation. As a global organization, with a global mission, the Wikimedia Foundation cannot invest substantial resources in advocacy in any one jurisdiction, not even the one in which it is based. To do so would be to take resources away from its primary goal of empowering a global volunteer community to collect and develop the world's knowledge and to make it available to everyone for free, for any purpose.

The Wikimedia Foundation does recognize that it has a powerful potential to influence social movements and legal causes related to its mission, primarily by supporting organizations that share its values and local chapters, which are better positioned to work with local laws. For one example, in June 2011, the Wikimedia Foundation's attorney joined the EFF in filing an Amicus brief in a United States case that may restore to public domain works rendered nonfree by the Uruguay Round Agreements Act (see the announcement).

In 2009, the Foundation assembled a task force to consider its approach to advocacy, including exploring the issues that impact the WMF's mission and its position on those issues, defining what organizations hold similar or opposing values, and determining the best means of supporting those values. The task force reported its findings and recommendations in a series of documents on the strategic planning wiki. You can read the full reports there (Advocacy 1, Advocacy 2, Advocacy 3, Advocacy 4 and Advocacy 5), but in a nutshell they recommended that the Wikimedia Foundation only sparingly engage in advocacy and only on matters related to its survival or the success of its projects. The issues they found to be of concern were network neutrality, censorship, copyright, the digital divide, environmentalism and (to a lesser degree) privacy. --Maggie Dennis 13:31, 29 September 2011 (UTC)