Job openings/Development Associate: Difference between revisions

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{{Job opening status|closed}}
{{Job opening status|open}}
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'''YOU ARE ...'''
'''YOU ARE ...'''


...a great communicator and extremely detail-oriented. You are diligent and responsive in your communications; no email or phone message goes un-returned. You know your way around a database and care deeply about accuracy and keeping data current. You are skilled researcher and you understand fundraising and foundations. Above all, you are organized – so much so, that you help keep the whole team on track.
... experienced in fundraising and highly motivated by the Wikimedia principles and open source movement of spreading free and open information throughout the world.


The Development Associate is a critical part of the Wikimedia Foundation's development team, responsible for major donor and foundation research, managing fundraising records and data, and managing funder customer service. The development team works together to raise the Wikimedia Foundation’s annual budget, as a part of the Community Department.
You excel in managing donor databases and overseeing development-related donor and prospect research and tracking. This is a critical role: 90% of the Foundation's revenue is derived from donations.

You have strong written and verbal skills and are able to merge the two seamlessly. You have the ability and drive to learn MediaWiki and CiviCRM (our donor database). Your strengths combine strong attention to detail with a friendly personality and sense of humor.


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'''REPORTS TO'''
'''REPORTS TO'''


the Development Director
Community Officer


'''About the Wikimedia Foundation and the Community Department'''

Wikipedia and other Wikimedia projects are authored and edited entirely by communities of volunteer contributors. The Wikimedia Foundation (WMF) maintains the technical infrastructure to support these communities and pursues a permanent agenda of technical and programmatic innovation. It also supports an incredibly diverse global community of editors and readers through global conferences, public outreach activities, and strategic relationships which support the cause of free knowledge. It is a highly transparent, collaborative organization. A global network of Wikimedia chapter organizations conducts important activities to support the movement in a fast-growing number of countries.

The WMF Community Department collaborates with and works as a part of the broad Wikimedia community -- including readers, donors and editors/contributors -- to encourage the health and growth of Wikimedia communities and the projects they create and manage.


'''JOB RESPONSIBILITIES '''


1) Major Donor and Foundation Research
'''JOB PURPOSE'''
*Lead research on foundations and major donors to identify potential funders for the foundation
* Maintain the grants calendar, so that all deadlines are known and met


2) Fundraising Data Management
This position will manage the Wikimedia Foundation's open-source donor database and oversee all fundraising-related donor and prospect research and tracking. In addition, the person filling this position will direct the process of ramping up the Foundation's fundraising logistics for its largest-ever fundraiser in 2011, including building a team of temporary seasonal staff or arranging an outsourced solution.
*Manage fundraising data and records, ensuring that all funder databases are current and accurate
* Maintain the Benefactors page


3) Funder Customer Service Management
'''JOB SUMMARY '''
*Manage customer service related to funders of the foundation, including overseeing customer service aspects of the outsourced caging and contact management services
*Manage the foundation’s funder acknowledgements, ensuring that all funders are thanked for their gifts via letter, email, and/or phone call.
* Facilitate funder logistics, including the Corporate Matching Gifts program
*Collaborate with volunteers to answer fundraising related questions


4) General Support
* Responsible for donation entry of all non-online generated donations, and timely delivery of acknowledgments/thank-you letters
*Support members of the major gifts and foundations team in all efforts to grow and improve the Wikimedia Foundation's fundraising program
* Support general data integrity in CiviCRM (our donor database)
* Help drive the optimization of the Wikimedia Foundation's donor database by giving systematic feedback, including increasing user-friendliness and automation of tasks, and manage the database from a user perspective
* Develop and train a temporary administrative fundraising unit to support the annual year-end campaign to reach the largest fundraising goal in WMF history
* Evaluate in-office service needs and handle preparations for scaling up during the fundraiser
* Maintain the Corporate Matching Gifts program and be the main contact person for all related communication
* Collaborate with volunteers to answer fundraising related questions
* Work with accounting team to ensure accurate record keeping
* Support the optimization of the Wikimedia Foundation's online donation pages in order to increase donations
* Edit and occasionally write grant applications and follow-up reports as required
* Support the work of both in-office and online volunteers as required
* Support members of the fundraising team in all efforts to grow and improve the Wikimedia Foundation's fundraising program


'''QUALIFICATIONS'''
'''CANDIDATE SKILLS/QUALIFICATIONS'''
* Outstanding organizational skills
*Experience managing a database and using a CRM
* Great research skills
* A minimum of two years of fundraising or similar experience
* A talent for customer service, with outstanding interpersonal communication skills
* Ability to work in the Wikimedia offices in downtown San Francisco
* A college degree in Communication or related field is preferred
* Fluency in languages other than English a plus


* Bachelor's degree or equivalent required
* Good general understanding of donation streams, emerging trends and donor cultivation
* Comfortable using wiki, mailing list, IRC, and office production software is a plus
* Ability to learn our donor database, CiviCRM
* The ability to speak multiple languages is a plus
* Must be comfortable in a highly collaborative, consensus-oriented environment
* Able to operate effectively in multiple cultural and technical contexts,


'''CANDIDATE CHARACTERISTICS'''
'''SKILLS'''
* Passion for Wikipedia and other Wikimedia projects
*Team player, who cares deeply about his or her own work and also helps colleagues succeed
* Resourceful problem solver, who finds ways around road blocks
* Highly motivated and enthusiastic; Not easily discouraged
* Organized, efficient and able to meet deadlines
* Detail-oriented and a fact checker
* Emotionally mature and self-reliant; tolerates ambiguity and maintains positive, respectful professional relationships


* Must have strong analytical skills; excellent written and verbal communication skills
* Ability to evaluate, analyze and prioritize; self-motivated and independent
* Strong attention to detail
* Ability to build and lead a temporary team
* Willingness and ability to promote Foundation's mission to support the expansion of free knowledge globally


{{Job openings footer
{{Job openings footer
|date = March 15, 2011
|date =
|title = Development Associate
|title = {{SUBPAGENAME}}
|more =
|more = '''This position will be filled in March 2011.'''
|Due to the volume of responses that we anticipate we will not reply to all applications, so please do not interpret our silence as a lack of interest.
|Due to the volume of responses that we anticipate we will not reply to all applications, so please do not interpret our silence as a lack of interest.
|where= Based in San Francisco, CA.
|where = Position will be based in our office in San Francisco, CA.
}}
}}
[[Category:Job Descriptions|Development Associate]]
[[Category:Job openings|{{SUBPAGENAME}}]]
[[Category:English]]
[[Category:English]]

Revision as of 01:35, 9 February 2012

Template:Job opening status

YOU ARE ...

...a great communicator and extremely detail-oriented. You are diligent and responsive in your communications; no email or phone message goes un-returned. You know your way around a database and care deeply about accuracy and keeping data current. You are skilled researcher and you understand fundraising and foundations. Above all, you are organized – so much so, that you help keep the whole team on track.

The Development Associate is a critical part of the Wikimedia Foundation's development team, responsible for major donor and foundation research, managing fundraising records and data, and managing funder customer service. The development team works together to raise the Wikimedia Foundation’s annual budget, as a part of the Community Department.

JOB TITLE

Development Associate

REPORTS TO

the Development Director


About the Wikimedia Foundation and the Community Department

Wikipedia and other Wikimedia projects are authored and edited entirely by communities of volunteer contributors. The Wikimedia Foundation (WMF) maintains the technical infrastructure to support these communities and pursues a permanent agenda of technical and programmatic innovation. It also supports an incredibly diverse global community of editors and readers through global conferences, public outreach activities, and strategic relationships which support the cause of free knowledge. It is a highly transparent, collaborative organization. A global network of Wikimedia chapter organizations conducts important activities to support the movement in a fast-growing number of countries.

The WMF Community Department collaborates with and works as a part of the broad Wikimedia community -- including readers, donors and editors/contributors -- to encourage the health and growth of Wikimedia communities and the projects they create and manage.


JOB RESPONSIBILITIES

1) Major Donor and Foundation Research

  • Lead research on foundations and major donors to identify potential funders for the foundation
  • Maintain the grants calendar, so that all deadlines are known and met

2) Fundraising Data Management

  • Manage fundraising data and records, ensuring that all funder databases are current and accurate
  • Maintain the Benefactors page

3) Funder Customer Service Management

  • Manage customer service related to funders of the foundation, including overseeing customer service aspects of the outsourced caging and contact management services
  • Manage the foundation’s funder acknowledgements, ensuring that all funders are thanked for their gifts via letter, email, and/or phone call.
  • Facilitate funder logistics, including the Corporate Matching Gifts program
  • Collaborate with volunteers to answer fundraising related questions

4) General Support

  • Support members of the major gifts and foundations team in all efforts to grow and improve the Wikimedia Foundation's fundraising program


CANDIDATE SKILLS/QUALIFICATIONS

  • Outstanding organizational skills
  • Experience managing a database and using a CRM
  • Great research skills
  • A minimum of two years of fundraising or similar experience
  • A talent for customer service, with outstanding interpersonal communication skills
  • Ability to work in the Wikimedia offices in downtown San Francisco
  • A college degree in Communication or related field is preferred
  • Fluency in languages other than English a plus


CANDIDATE CHARACTERISTICS

  • Passion for Wikipedia and other Wikimedia projects
  • Team player, who cares deeply about his or her own work and also helps colleagues succeed
  • Resourceful problem solver, who finds ways around road blocks
  • Highly motivated and enthusiastic; Not easily discouraged
  • Organized, efficient and able to meet deadlines
  • Detail-oriented and a fact checker
  • Emotionally mature and self-reliant; tolerates ambiguity and maintains positive, respectful professional relationships


Template:Job openings footer