Job openings/Office IT Support Specialist: Difference between revisions
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#REDIRECT [[Work with us]] |
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{{Job opening status|closed}} |
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<div style="float:right;width:300px;background:#eeeeee;margin-left:1em;border-style:solid;border-width:1px;padding:1em;"> |
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'''YOU ARE ...''' |
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... a patient instructor with a strong desire to see the users become self-sufficient. You are excited about being part of the small staff of the non-profit organization that operates Wikipedia. |
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</div> |
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==Job Title== |
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Office IT Support Specialist |
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==Job Description== |
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The Office IT Support Specialist is responsible for providing front-line hardware, software and infrastructure help desk support to office staff. The ideal candidate has experience providing IT help desk support in a rapid paced environment along with the ability to teach users to be more self-sufficient. |
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This position is based in our San Francisco office. It is a full-time position and with a salary and benefits, all applicants must be eligible for work in the continental United States. All applicants must be able to commute to work in San Francisco. |
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==Reports To== |
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Office IT Manager |
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==Responsibilities== |
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* Working patiently with end users |
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* Use of ticket tracking application to record work along with answering user requests |
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* Handle daily "tier 1" help desk requests |
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* Troubleshooting software issues on end user machines |
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* Troubleshooting basic network connectivity issues for local and remote users |
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* Troubleshooting basic hardware issues for users |
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* Troubleshooting printer, fax and copier issues |
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* Support of common user software such as Open Office |
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* Configuration and deployment of machines for new hires |
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* Tracking & distribution of inventory and accessories (mice, keyboards, etc.) |
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* Basic smart phones setup & troubleshooting |
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* Developing a technology "continuing education" plan & teaching classes, as time allows |
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* Other tasks as assigned |
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==Qualifications== |
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===Required=== |
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* At least one year experience in IT help desk or end user training |
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* Excellent verbal and written communication skills |
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* Ability to clearly communicate with non-technical users |
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* High School education required |
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===Desired=== |
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* Experience with Ubuntu (or other flavors of Linux) |
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* Associate Degree or technical certifications a plus |
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==To apply== |
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Please send a CV and cover letter to jobs{{@}}wikimedia.org. Please put the position title ({{SUBPAGENAME}}) in your subject line. |
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Applications that do not include a cover letter will not be considered. |
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Please copy and paste the text of your CV into the e-mail, in addition to attaching the file. |
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Due to the volume of applications we receive, we regret that only those selected for an interview will be contacted. |
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This position is based in our San Francisco headquarters. If you are not currently living in the San Francisco Bay Area, please make that clear in your cover letter. |
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== About the Wikimedia Foundation == |
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{{About/Wikimedia|header=}} |
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[[Category:Job openings|{{SUBPAGENAME}}]] |
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[[Category:English]] |
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Latest revision as of 01:57, 19 September 2018
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