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YOU ARE ...
... a patient instructor with a strong desire to see the users become self-sufficient. You are excited about being part of the small staff of the non-profit organization that operates Wikipedia.
Office IT Support Specialist
The Office IT Support Specialist is responsible for providing front-line hardware, software and infrastructure help desk support to office staff. The ideal candidate has experience providing IT help desk support in a rapid paced environment along with the ability to teach users to be more self-sufficient.
This position is based in our San Francisco office. It is a full-time position and with a salary and benefits, all applicants must be eligible for work in the continental United States. All applicants must be able to commute to work in San Francisco.
Office IT Manager
Working patiently with end users
Use of ticket tracking application to record work along with answering user requests
Handle daily "tier 1" help desk requests
Troubleshooting software issues on end user machines
Troubleshooting basic network connectivity issues for local and remote users
Troubleshooting basic hardware issues for users
Troubleshooting printer, fax and copier issues
Support of common user software such as Open Office
Configuration and deployment of machines for new hires
Tracking & distribution of inventory and accessories (mice, keyboards, etc.)
Basic smart phones setup & troubleshooting
Developing a technology "continuing education" plan & teaching classes, as time allows
Other tasks as assigned
At least one year experience in IT help desk or end user training
Excellent verbal and written communication skills
Ability to clearly communicate with non-technical users
High School education required
Experience with Ubuntu (or other flavors of Linux)
Associate Degree or technical certifications a plus
Please send a CV and cover letter to jobswikimedia.org. Please put the position title (Office IT Support Specialist) in your subject line.
Applications that do not include a cover letter will not be considered.
Please copy and paste the text of your CV into the e-mail, in addition to attaching the file.
Due to the volume of applications we receive, we regret that only those selected for an interview will be contacted.
This position is based in our San Francisco headquarters. If you are not currently living in the San Francisco Bay Area, please make that clear in your cover letter.
About the Wikimedia Foundation
The Wikimedia Foundation got its start in 2003 and is the non-profit organization that operates Wikipedia. Based in San Francisco, California, we currently employ over 150 staff and contractors globally. The Wikimedia Foundation is committed to creating a world in which every single human being can freely and easily share in the sum of all knowledge. Wikipedia and the other projects operated by the Wikimedia Foundation receive nearly 500 million unique visitors per month, making them the 5th most popular web property worldwide. Wikipedia is available in more than 280 languages, containing more than 32 million articles contributed by a global volunteer community of over 100,000 people. In an effort to continue our mission, we are hiring talented and creative individuals to join the team.