Problems donating/en

If you are having problems with your donation or need to ask questions, please review our frequently asked questions. If you still have doubts or need help tracking your transaction, please contact donate@wikimedia.org.

Is this site secure?

The Wikimedia Foundation donation website is extremely secure and powered by Verisign Trusted. After clicking a banner or following a donation link, the page you're taken to is on a secured site (https); all information is encrypted and handled following the highest standard of data protection.

My preferred payment method is not yet offered by the Wikimedia Foundation.

We're sorry that we're currently unable to offer your preferred method of payment; in future fundraisers, we hope to have better options for donation in additional currencies. We would, however, love to know what methods are the most used by you and your country - please send us an email with your feedback, mentioning your country and the name of the payment method.

We will attempt to add these options in the near future. In the meantime, please look at the following URL for other options that may be available to you at this time: other ways to give.

Why did my credit/debit card donation get rejected?

If your payment was rejected or if you were not able to enter your card information on our donation page, please check your debit/credit card for the following cases:

• Your credit/debit card should be enabled for International use. Cards that can only be used in country (AKA Domestic cards) may not be accepted at this time.
• United States, Great Britain and Canadian credit cards will only be accepted in these respective countries.
• Not all Virtual Cards may be accepted at this time. Virtual cards are frequently used for online purchases to protect your physical card's sensitive information. However, rest assured that our donation processing is backed up by professional, fully compliant processors and your information is extremely secure. So if your virtual card gets rejected, please use your regular credit/debit card instead.
• If you are using your debit card, please notice that the security code (C V V) is optional. If your debit card doesn't have a C V V just skip that field.