Archive:Volunteering:Customer service clerical volunteer (RPP): Difference between revisions

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;Goal of volunteer position:
;Goal of volunteer position:
:To catalog customer service correspondence in accordance with receiving protocol project
:To catalog and respond to certain customer service correspondence in accordance with receiving protocol project


;Sample activities:
;Sample activities:
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# log and track voicemails, incoming telephone calls
# log and track voicemails, incoming telephone calls
# transmit office correspondence to email response system system
# transmit office correspondence to email response system system
# respond to certain inquiries by telephone or email


;Length of Commitment:
;Length of Commitment:
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:8 hours weekly activity (estimate)
:8 hours weekly activity (estimate)


;Location:
;Worksite:
:Wikimedia Foundation San Francisco office
:Wikimedia Foundation San Francisco office


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# Customer service experience
# Customer service experience
# Acquire a thorough experience of the questions and issues that are raised by Wikipedia and the Wikimedia projects in the real world
# Acquire a thorough experience of the questions and issues that are raised by Wikipedia and the Wikimedia projects in the real world

#


;How to submit yourself for consideration:
;How to submit yourself for consideration:
Please send a cover letter and some details about yourself as to why the foundation would benefit from your skills in this position by email to cary{{at}}wikimedia.org or by fax to 415.882.0495. Candidates will be required to identify with the Foundation, if not already identified.
Please send a cover letter and some details about yourself as to why the Foundation would benefit from your skills in this position by email to cary{{at}}wikimedia.org or by fax to 415.882.0495. Candidates will be required to identify with the Foundation, if not already identified.


For further information, contact Cary by phone at 415.839.6885, extension 601 or by [[m:Special:Emailuser/Cary Bass|email]].
For further information, contact Cary by phone at 415.839.6885, extension 601 or by [[m:Special:Emailuser/Cary Bass|email]].

Revision as of 22:11, 18 May 2010

Title
Customer service clerical volunteer (RPP)
Goal of volunteer position
To catalog and respond to certain customer service correspondence in accordance with receiving protocol project
Sample activities
  1. analyze historical correspondence for source, disposition, outcome.
  2. log and track voicemails, incoming telephone calls
  3. transmit office correspondence to email response system system
  4. respond to certain inquiries by telephone or email
Length of Commitment
3 months (estimate)
Scheduling
8 hours weekly activity (estimate)
Location
Wikimedia Foundation San Francisco office
Qualifications sought
  1. Organizational skills
  2. Excellent reading comprehension
  3. Experience with spreadsheets and diagramming protocols
Benefits to volunteer
  1. Customer service experience
  2. Acquire a thorough experience of the questions and issues that are raised by Wikipedia and the Wikimedia projects in the real world


How to submit yourself for consideration

Please send a cover letter and some details about yourself as to why the Foundation would benefit from your skills in this position by email to cary@wikimedia.org or by fax to 415.882.0495. Candidates will be required to identify with the Foundation, if not already identified.

For further information, contact Cary by phone at 415.839.6885, extension 601 or by email.

Date posted
22.Sep.2009
Closing date
16.Oct.2009
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