Job openings/Bugmeister
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YOU ARE ...
.. incredibly organized, gregarious, and persistent. You are patient with newcomers, but knowledgable enough to hold your own with the technical veterans in Wikimedia projects, and can be a great mediator when needed. Upon looking at our bug tracker, you have an overwhelming and contagious desire to start organizing and clarifying, clearing out the cruft and bringing to light the most important work hidden there.
JOB TITLE
Bugmeister
JOB PURPOSE
The core purpose of this job is to organize public bug reporting for the Wikimedia projects, and to establish community habits to ensure that our bug tracking tools become and remain organized and friendly.
JOB SUMMARY
Duties include, but are not limited to the following:
- Review and assess bug reports and enhancement requests, close reports where possible, or find an appropriate assignee.
- Organize public online events to aid in prioritization.
- Clean up and organize the existing issue tracker backlog, identifying duplicated and outdated bugs.
- Work with members of the community who report bugs to clarify any ambiguity in the bug descriptions and get all the information required to reproduce the bug.
- Work closely with project managers and developers to categorize and assign bugs based on MediaWiki features and extensions.
- Manage expectations about deployment of fixes and communicate the status of major issues to bug reporters.
- Work with project managers and developers to improve the process of bug submission and bug status workflow.
- Communicate widely and frequently via mailing list, IRC, wikis, and bug tracker comments.
REQUIRED QUALIFICATIONS
- You must be comfortable in a highly collaborative, consensus-oriented environment.
- Must be highly-organized and detail-oriented
- Excellent written communication skills (clear and prolific)
- Experience working with remote and distributed teams
- Experience diagnosing, reporting, tracking and resolving software quality issues
- Experience with best practices in secure and scalable web application development a plus
- Experience with MediaWiki and Bugzilla a major plus
- Experience dealing with user-submitted bug reports and feature requests is a major plus
- Linux/Unix shell, Python, Java, etc. experience welcome
- Experience reporting and/or resolving issues in a public bug tracker (please document)
- Experience as a bugmeister with other open source project a major plus
- Any other free/open software development experience highly welcome
- Experience with wikis and participatory production environments is a plus.
- The ideal candidate will be creative, highly motivated, and able to operate effectively in multiple cultural contexts.
- Active participation as a Wikimedia volunteer would be an asset, though not a prerequisite.
- Strong understanding of the Internet and the forces that underpin the success of Wikipedia.
About the Wikimedia Foundation
The Wikimedia Foundation is the non-profit organization that operates Wikipedia, the free encyclopedia. According to comScore Media Metrix, Wikipedia and the other projects operated by the Wikimedia Foundation receive more than 489 million unique visitors per month, making them the 5th most popular web property worldwide. Available in more than 270 languages, Wikipedia contains more than 21 million articles contributed by a global volunteer community of more than 100,000 people. Based in San Francisco, California, the Wikimedia Foundation is an audited, 501(c)(3) charity that is funded primarily through donations and grants. The Wikimedia Foundation was created in 2003 to manage the operation of Wikipedia and its sister projects. It currently employs 138 staff members. Wikimedia is supported by local chapter organizations in 39 countries or regions.
Apply
Please send a CV and cover letter to jobs
wikimedia.org. Please put the position title (Bugmeister) in your subject line.
Applications that do not include a cover letter will not be considered.
Please copy and paste the text of your CV into the e-mail, in addition to attaching the file.
Due to the volume of applications we receive, we regret that only those selected for an interview will be contacted.
Local San Francisco, CA candidates are preferred though remote candidates may be considered.
