Job openings/Head of Office IT Support
From the Wikimedia Foundation
- Job Title
Head of Office IT Support
- Job Purpose
The Head of Office IT Support will be responsible for technical support and office technical infrastructure at both our primary location and at a secondary satellite office space close by. The Head of Office IT Support works closely with the Wikimedia Foundation's Office Manager.
This position is based in our San Francisco office.
This is a mid-level position.
- Reports To
Chief Technical Officer
- Responsibilities
Working directly with end users:
- Deployment, updating and troubleshooting of Mac and PC hardware running either primarily MacOS or Ubuntu Linux, along with standard office software including OpenOffice, Quickbooks, Thunderbird
- Coordinating backups, security patching, and password changes with users
- Evangelism on behalf of open source software and active support of users transitioning to open source from proprietary software
- Writing end-user documentation for office procedures
Office infrastructure management:
- Development and maintenance of office infrastructure such as backups, VPN, office email service
- Support of local network in main and satellite office
- Support of office VoIP phone system based on Asterisk
- Support of other office hardware such as printers, fax, projectors, mobile phones
Office purchases:
- Development and management of office IT budget including provision and maintenance of hardware, Internet connectivity, phones, and services such as user training and support
- Equipment and software purchases, inventories and audits
- Development and management of relationships with subcontractors, vendors, and other providers
- Required Qualifications
- At least 3+ years in an IT support responsibility in a mid-sized office environment
- Familiarity with Mac OS and Linux distributions as well as previously-mentioned applications
- Responsive client service orientation: able to anticipate, understand and meet the needs of a focused team of professionals
- Excellent verbal and written communications skills; ability to clearly communicate with non-technical users
- Ability to successfully manage multiple priorities including balancing urgent needs with long-term planning work
- Be comfortable in a highly collaborative, consensus-oriented environment
- Be creative, highly motivated, and able to operate effectively in multiple cultural contexts
- Ability to proactively secure and ameliorate office IT systems
- Additional Desired Qualifications
- Familiarity with Asterisk phone system is a plus
- Some familiarity with the LAMP stack a plus
- Experience with Perl or other scripting language a plus
- Experience with wikis and participatory production environments is a plus
- Understanding of the free culture movement is a plus
About the Wikimedia Foundation
The Wikimedia Foundation, Inc. is a US-registered 501(c)(3) tax-deductible non-profit charity dedicated to encouraging the growth, development and distribution of free, multilingual content, and to providing the full content of wiki-based projects to the public free of charge. The Wikimedia Foundation operates some of the largest collaboratively-edited reference projects in the world, including Wikipedia, one of the world's 10 most visited websites, Wiktionary, Wikibooks, Wikiquote, Wikisource, Wikinews and the Wikimedia Commons media repository. The organization has received numerous honors for its work, among them the Webby Award, the Prix Ars Electronica Golden Nica, the Japan Advertisers Association's Web Creation Award and the World Technology Award in Communications Technology.
The Wikimedia Foundation was created in 2003 to manage the operation of Wikipedia and its sister projects and is based in San Francisco, California. It currently employs 33 staff members. Wikimedia is supported by local chapter organizations in 27 countries or regions.
Apply
Please send a CV and cover letter to jobs
wikimedia.org before May 11, 2009. Please put the position title (Head of Office IT Support) in your subject line.
Applications that do not include a cover letter will not be considered. Interviews will be scheduled for May 18 and 19. Due to the volume of responses that we anticipate we will not reply to all applications, so please do not interpret our silence as a lack of interest.
Please copy and paste the text of your CV into the e-mail, in addition to attaching the file.
Due to the volume of applications we receive, we regret that only those selected for an interview will be contacted.
This position is based in our San Francisco headquarters. If you are not currently living in the San Francisco Bay Area, please make that clear in your cover letter.
