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YOU ARE ...
.. a passionate, brilliant, deep thinker who wants to make the world a better place. The word "Wikipedia" evokes nearly limitless possibilities for research and experimentation. You're fully conscious and aware of the social potential Wikimedia's projects represent. You're comfortable context-switching between a coordination meeting, a research deep dive, a presentation to colleagues, and an online conversation with volunteers.
The idea of working with cross-functional teams to tackle really complex questions and help translate them into an impact-driven product roadmap represents the core of what excites you about this role. You realize that in order to justify an investment in new software features or new community programs, we need to develop clear measures of success, and gather data beforehand. You also realize that this means ultimately rejecting most initiatives and focusing only on the ones likely to achieve the highest impact. You understand that Wikimedia is a global movement, with all the complexity this entails.
You're collaborative, but not paralyzed; you're mission-driven and pragmatic; you're open, honest, and challenging, while developing great working relationships with the people around you. Above all, you're driven by the relentless pursuit of the social impact that your work contributes to.
About research in the Wikimedia Foundation
The Wikimedia Foundation consists of three departments advancing the organization's mission: to empower and engage people around the world to collect and develop free educational content, and to disseminate it effectively and globally.
The Community department supports and strengthens Wikimedia's community of volunteers and supporters, by developing outreach programs such as university outreach, organizing Wikimedia's fundraising efforts, and working with volunteers to structure existing activities in the projects more effectively.
The Global Development department expands Wikimedia's presence and programmatic activities world-wide, with special focus on disadvantaged and underrepresented communities. This includes support for Wikimedia's chapter organizations such as grantmaking, on-the-ground programs in key regions, and development of partnerships to overcome the digital divide.
The work in all three departments is data-driven. In order to ensure that research is conducted effectively to support the specific programmatic work in each department, relevant research resources are hired into the department they are likely to interface with most. For example, analytics, usability and product research sits inside the technology department; community experiments and qualitative community research are organized in the community department; market and mobile research data is managed within the Global Development department.
Role of the Senior Research Analyst, Strategy
The Senior Research Analyst, Strategy holds the primary responsibility to ensure that appropriate forums and spaces are created for cross-departmental research collaboration and coordination to happen, and to organize the development of master reporting and planning systems such as a research and experimentation roadmap, dashboards, and other reporting tools. The Senior Research Analyst, Strategy works as part of a Product Strategy Team led by the Deputy Director, and helps to drive the development of the product agenda for the organization as a whole. The Senior Research Analyst, Strategy does not have direct reports, and facilitates consensus-oriented dialog with senior leadership.
Lead coordination of work in research across departments, and with research community
Lead development of master roadmap for research and experimentation, in consultation with all stakeholders
Sponsor development of master reporting tools such as dashboards to track key performance indicators, and of a volunteer-focused ecosystem for the development of such tools and other reports
Work with Deputy Director and Senior Product Manager in maintaining Wikimedia's product development roadmap
Develop measures of success and contribute to impact assessments based on existing data
Propose hypotheses and experiments to validate impact propositions
Help plan and organize these experiments (e.g. an experiment to test how many people would edit Wikipedia if more explicitly invited to do so)
Work with Wikimedia volunteers, Wikimedia Foundation research staff, and researcher community in articulating and finding answers to key strategic research questions
Help develop the Wikimedia Foundation's research capabilities, policies, and processes
Organize research forums and other spaces to discuss research priorities
Commission research or deep-dive into specific research questions as required
Help to communicate Wikimedia's research agenda and findings to the general public and specialized audiences
Self-starter: Able to mobilize the resources you need to get things done, including yourself. :-)
Communicator: Knows how to speak about research findings and methodologies to different audiences
High energy for, drive and commitment to the mission: Deeply believes in the value of Wikimedia, exudes enthusiasm for the mission and can powerfully embody and communicate the mission
Intellectual curiosity and flexibility: Enjoy tackling difficult, ambiguous problems and able to incorporate new knowledge into how one approaches situations and generates solutions; loves learning from others and expanding intellectual horizons
Open and transparent: Comfortable working in a highly transparent fashion, open to input and feedback, proactive candid communicator who wants people to know what she/he is doing and isn't afraid to bring others in when things are off-track or when you need help
Community builder: Essential that the leader see her/himself as a partner to Wikimedia Foundation colleagues and as a facilitator and builder of a vibrant global research community around Wikimedia
Action-oriented: Focused on generating research results that are high quality and support real-world decision-making and action in a timely fashion; able to problem solve around imperfect data and make appropriate methodological judgment
Strong cultural competency: Ability to bridge cultures and geographic differences; Able to navigate in a truly global movement
Tenacious: Patient with the imperfections of the data and the human beings whose behavior it describes
Willing to travel: Periodic travel to attend global Wikimedia events and engage with research community
Ph.D (preferred), Masters or equivalent in field with direct relevance to the requirements of the position. We will consider candidates who do not meet these requirement only if they excel in every other regard.
Work or research experience conducting data analysis for Internet organizations (e.g., data mining, web analytics), designing analysis that informs programmatic decision-making (e.g., A/B testing)
Experience with open source software; deeper experience the open source / free culture movement is a major plus
Experience facilitating, coordinating, or leading the work of large teams is a major plus
Experience working in a global, multi-cultural team and experience working outside the United States are a major plus
Experience as a leader or organizer in a collaborative community setting, ideally within the Wikimedia community
About the Wikimedia Foundation
The Wikimedia Foundation got its start in 2003 and is the non-profit organization that operates Wikipedia. Based in San Francisco, California, we currently employ over 150 staff and contractors globally. The Wikimedia Foundation is committed to creating a world in which every single human being can freely and easily share in the sum of all knowledge. Wikipedia and the other projects operated by the Wikimedia Foundation receive nearly 500 million unique visitors per month, making them the 5th most popular web property worldwide. Wikipedia is available in more than 280 languages, containing more than 34 million articles contributed by a global volunteer community of over 100,000 people. In an effort to continue our mission, we are hiring talented and creative individuals to join the team.