About the Wikimedia Foundation
How does it work?
Questions and requests sent to answerswikimedia.org will be divided according to their nature. Questions of general interest may be combined with similar questions in constructing a public response for the "answers" bank published on the Wikimedia Foundation's wiki. Public answers to questions are available through Answers archive FAQ and Answers/Index and can be browsed through the search function. Requests for assistance or questions of more narrow interest will be directed to the appropriate staff member or (when appropriate) volunteer community.
If I write to "Answers", will my question/request be confidential?
As a matter of routine, your question/request may be seen by a number of staff members, volunteers, or others (such as Wikimedia Foundation contractors, fellows, etc.)
Volunteers who may routinely access this material would include volunteer e-mail responders as well as translators (if your communication is not in English) and volunteer sorters. There may also be some cases where, among other things, third parties will need to be consulted about your question, and they may receive copies of your correspondence. Also, emails sent to the Answers system may be stored for future access by Wikimedia Foundation staff and others.
When might matters be directed to the volunteer community?
The Wikimedia Foundation does not control content or create policies on the various projects; it cannot help resolve disputes of that nature or between contributors to the various communities. Those must be dealt with by volunteers. Too, while the Wikimedia Foundation helps support technical aspects of the projects, much of the technological work is done by volunteers, who are the go-to point for reporting bugs and requesting new features. If a matter falls under the scope of the volunteer community, it will be directed to the "volunteer response team", a group of experienced cross-project volunteers who can confidentially assist you or direct you to the resources you need.
Are there "Answers" the Wikimedia Foundation will not provide?
How soon will I get an Answer?
It depends, really, on how complicated your question is. Some Answers are easy; others may require several conversations involving multiple staff members. Questions deferred to the volunteer response team may be answered in as much as a few days or as many as a few weeks, depending on how many of the volunteers are active and (again) how complex the question.
What you can expect is a quick acknowledgement of your question and an indication of where it will be directed. This you should receive within a few days.