Interim Senior Director of Community Engagement, Wikimedia Foundation
This is not the actual quote, which is a fine quote - "Conflict is inevitable, but combat is optional" - by Max Lucado. It has a better ring to it, the original, but my alteration suits me better. Nothing kills a quote, even an altered one, like overexplaining.
I have been a contributor on various Wikimedia Foundation projects since April 2007 as user Moonriddengirl. I have also been an active contributor at the cross-project volunteer response team, helping to handle e-mails addressed to the Foundation. My work with the Foundation began in May 2011.
Support and Safety (SuSa) serves the Wikimedia Foundation, readers and contributors by providing support on Foundation initiatives with a focus on community consultations, governance, training and trust & safety. CA comprises part of the Community Engagement department and works closely with the Legal team. Much of our time is spent "fire-fighting" and triaging customer service contacts to get them to the correct group of editing volunteers. We also monitor issues of emerging concern for the communities and provide support to other departments so that they can effectively work with the community. I work with a great team who strive to facilitate communication between staff and all the communities in every project under the umbrella of the Wikimedia Foundation, to help ensure that both sides of this important equation are pulling together towards our common goal. We also work to improve the protection, safety and well-being of staff, users, volunteers and the public on Wikimedia Foundation projects and affiliated sites and events.
You can reach me through my meta talk page or via e-mail at
Mdenniswikimedia.org or in the role account at
cawikimedia.org. On IRC, my username is Moonriddengirl, but I am seldom on IRC.