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Frequently asked questions

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-This page lists '''frequently asked questions''' about the Wikimedia Foundation. Other questions are addressed at [[Answers]]. If you do not find your question answered here or there, please feel free to [[contact us]].
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-=== What is Wikipedia? ===
-[//www.wikipedia.org Wikipedia] is the largest collection of free, collaborative knowledge in human history. Millions of people from around the world have written and added to Wikipedia since it was created in 2001: anyone can edit it, at any time. Wikipedia contains more than 35 million volunteer-authored articles in more than 290 languages. Every month, Wikipedia is viewed more than 15 billion times, making it one of the most popular sites in the world. The people who support it are united by the joy of knowledge, their passion and curiosity, and their awareness that we know much more together than any of us does alone.
-=== What is the Wikimedia Foundation? ===
-The Wikimedia Foundation is the non-profit organization that supports and operates Wikipedia and the [[wmf:Our projects|other free knowledge projects]]. All of our work is guided by our mission to share the sum of all knowledge with every person in the world. We keep the websites fast, secure, and available. We support the community of volunteers who contribute to the Wikimedia projects. We make free knowledge accessible wherever you are — on your phone or laptop, on a boat in the South Pacific, or in the hills of Nepal. We help bring new knowledge online, lower barriers to access, and make it easier for everyone to share what they know.
-The Wikimedia Foundation is a 501(c)(3) tax-exempt non-profit organization with offices in San Francisco, California, USA. You can also review our [https://upload.wikimedia.org/wikipedia/foundation/9/90/501%28c%293_Letter.png letter of tax-exemption] and our [[wmf:Financial reports|financial reports and annual filings]].
-=== What free knowledge projects do you support? ===
-In addition to [[w:|Wikipedia]], the Wikimedia Foundation supports a number of free knowledge projects:
-* [[wikt:|Wiktionary]] - a free dictionary
-* [[q:|Wikiquote]] - a free collection of quotes
-* [[b:|Wikibooks]] - a free collection of books
-* [[s:|Wikisource]] - a free collection of primary source materials
-* [[c:|Wikimedia Commons]] - a free media repository
-* [[species:|Wikispecies]] - a science based wiki for documenting all the species of the world
-* [[n:|Wikinews]] - a collaborative journalism site
-* [[v:|Wikiversity]] - a free educational resource repository
-* [[d:|Wikidata]] - a structured data repository used by all Wikimedia projects
-* [[voy:|Wikivoyage]] - a free travel information site
-* [[mw:|MediaWiki]] - the open source wiki software behind all our public websites
-The Wikimedia Foundation is [[w:WikiLeaks is not part of Wikipedia|not affiliated]] with WikiLeaks.
-===If I donate to the Wikimedia Foundation, where does my money go?===
-Donations to the Wikimedia Foundation help sustain free knowledge through Wikipedia and its sister projects for people around the world. Your contributions pay for technology to operate the projects, Wikimedia programs and initiatives, grants to support the community of volunteers, and staff salaries.
-=== Where can I find more financial information? ===
-The Wikimedia Foundation 2013–14 '''[https://annual.wikimedia.org/2014/ annual report]''' covers the fiscal year from July 1, 2013, to June 30, 2014. The Foundation's annual report shares some of the voices of the tens of thousands of people who make the Wikimedia movement possible. The 2014-2015 Annual Report will be released in January 2016.
-The [[wmf: 2015-2016 Annual Plan|2015-2016 Annual Plan]] describes our budget for the current fiscal year. It contains a summary of our strategic goals, financial details on spending and revenue, and detailed explanations and risk analysis.
-* [[2015-2016 Annual Plan/Questions and Answers|2015-2016 Annual Plan Questions and Answers]]
-=== Is the Wikipedia Education Initiative a project of the Wikimedia Foundation? ===
-No. The Wikipedia Education Initiative is not a project of the Wikimedia Foundation. So donations to the Wikipedia Education Initiative do not fund Wikipedia or its sister projects.
-=== How is the Wikimedia Foundation run? ===
-The Wikimedia Foundation has a [[staff]] of {{STAFF-COUNT}}, led by the Executive Director, [[User:LilaTretikov|Lila Tretikov]]. The staff supports the work of the hundreds of thousands of volunteers who contribute content to the Wikimedia projects. The Wikimedia Foundation is also supported by countless volunteers participating through committees, as interns, or on an ''ad hoc'' basis.
-The [[Board of Trustees]] articulates the [[Mission_statement|mission]] and [[vision]] of the Wikimedia Foundation, reviews and helps to develop long term plans, provides oversight, and supports the Wikimedia Foundation's fundraising efforts. It is the ultimate organizational authority of the Wikimedia Foundation as defined in its bylaws. See [[Meetings]] for published Board minutes and [[Resolutions]] for published Board resolutions. The Board is comprised of ten members, with three seats elected directly by the [[m:Community|Wikimedia community]]; two seats selected by the [[Wikimedia chapters]]; one Board-appointed "community founder" seat (reserved for [[Board of Trustees#Jimmy Wales|Jimmy Wales]]); and four Board-appointed "specific expertise" seats. The Board is supported by an [[Advisory Board]].
-We have an office, located in San Francisco, California (USA), where most of our employees work. All Board members and remaining staff work remotely.
-We strive to operate highly transparently, and have published [[policies|key policies]] and [[finance report|financial information]].
-=== How is the Wikimedia Foundation funded? ===
-The Wikimedia Foundation is funded primarily through {{2012FR/Link-Donate|utm-source=B_FAQ|utm-campaign=C_FAQ|text=donations}} from hundreds of thousands of individuals, but also through several grants and gifts of servers and hosting (see [[benefactors]]).
-The Wikimedia Foundation receives donations from more than 50 countries around the world. The average donation is quite small, but their sheer numbers have ensured our success. People make contributions year-round, and once a year the Wikimedia Foundation makes a formal request for donations.
-'''We are not considering advertising as a source of revenue.'''
-The Wikimedia Foundation has 501(c)(3) tax exempt status in the United States. Donations made from other nations may also be tax deductible. See [[Tax Deductibility/en|tax deductibility]] for details. Click [[Ways to Give/en|here]] for details on how to make a donation via credit/debit card, PayPal, Amazon, or by postal mail. For all other types of donation, please contact us through donate{{@}}wikimedia.org.
-{{anchor|How much money are you hoping to raise?}}<!-- so the previous links still work -->
-=== Why doesn't Wikipedia use ads for revenue? ===
-We do not believe that advertising belongs in a project devoted to education, and one that is driven by the values consistent with a balanced, neutral encyclopedia. Our big, global volunteer community (the people who make Wikipedia) have always felt that advertising would have a major effect on our ability to stay neutral, and ultimately ads would weaken the readers' overall confidence in the articles they are reading.
-The current models for web advertising are also not supportive of our views on user privacy. We do not want to deliver ads to users based on their geography or on the topic they are currently reading about. Contextual advertising (similar to geo-targeted advertising) reads the content you are viewing which goes against Wikipedia's strict privacy policy for users. We respect your right to online privacy, and bring you the knowledge and information you are looking for.
-We are not against the world of online advertising, nor are we against other organizations that host ads. We just know ads are not an appropriate thing to find in a project devoted to education and knowledge – and especially one that strives for balance and neutrality.
-<!--
-=== How much money are you hoping to raise? ===
-The 2014-15 plan posits revenue of $58.5 million from a 2013-14 projection of $50.1 million.
-More details about our finances can be found in our [[financial reports]].  Here is our [[Media:2014-15_Wikimedia_Foundation_Plan.pdf|2014-15 Plan]] (PDF), and here is the [[2014-2015_Annual_Plan_Questions_and_Answers|Questions and Answers]] page related to it.
-=== Where can I learn more about your recent activities? ===
-For the fiscal year 2012-13, please '''download the 2012-2013 Annual Report:''' '''[[Media:Wmf_AR12_v11_SHIP_2pp_hyper_14jan14.pdf|PDF version]]'''
-If you want to keep up with Wikimedia events more regularly, we recommend the following sources:
-* the [//blog.wikimedia.org/ Wikimedia Foundation blog]
-* [//en.planet.wikimedia.org/ Planet Wikimedia], which includes Wikimedia community blogs
-* the [https://lists.wikimedia.org/mailman/listinfo/WikimediaAnnounce-l Wikimedia Announcements mailing list], which includes announcements from chapters and community members
--->
-=== How can I donate via debit or credit card? ===
-To donate using any major credit or debit card ''(VISA, MasterCard, Discover or American Express)'', PayPal, bank transfer; please visit our [[Ways_to_Give/en|Ways to Give]] page. Our donation options support many (although not all) currencies.
-===What other options exist to allow me to donate?===
-Alternative ways to donate to the Wikimedia Foundation include:
-* [[Ways to Give#monthly|setting up an automatic monthly gift]]
-* [[Ways to Give#check|sending a check via regular mail]]
-* [[Ways to Give#stock|making a stock donation]]
-* [[Matching Gifts|using your employer's matching gift program]]
-* [[Legacy Gift|making a Legacy Gift to ensure Wikipedia is around for generations to come]]
-* [[Ways to Give#bitcoin|donating Bitcoin]]
-{{anchor|Bitcoin}}
-=== Why does the Wikimedia Foundation accept Bitcoin? ===
-The Wikimedia Foundation, as a donor-driven organization, has a fiduciary duty to be responsible and prudent with its money, while striving to provide as many methods of donating as possible. Our donors indicated that they were interested in supporting us through [[w:Bitcoin|Bitcoin]], so after some investigation, we set up a method to accept those donations. See our [[wmfblog:2014/07/30/wikimedia-foundation-now-accepts-bitcoin/|blog post]] for more information about it.
-=== Are my donations tax-deductible? ===
-Please refer to the [[Tax_Deductibility/en| information on tax-deductibility]] for the details of tax-deductions and tax receipts.
-=== Why is there a minimum donation? ===
-We receive small donations from people who don't have much money, and we are really, really grateful to those donors.
-Unfortunately it is not uncommon for people to use donation mechanisms such as ours to test stolen credit cards to see if they work. Those people typically use a very small amount for their testing: a $1 minimum donation amount seems to deter them.
-=== What is your donor privacy policy? ===
-We are serious about protecting the privacy rights of our donors. Please see our [[Donor policy|Donor Privacy Policy]] for our full details. In short, we do not share, sell, or trade your email address with anyone.
-===What is your refund policy?===
-If for any reason you wish to have your donation refunded, please contact us via email at donate{{@}}wikimedia.org. We will need the following information in order to process your refund:
-*Date of donation (All refund requests must be made within 90 days of donation)
-*Amount donated (Donations above USD $10,000 are considered major donations and are subject to the applicable grant agreement between the Foundation and the donor)
-*Full name
-*Payment method used (credit card, bank transfer, E-wallet, ...)
-*Country of origin
-*Reason for the refund
-Please note that some payment methods may not support refunds, or require refunds to be made through the payment method (card) utilised, so additional information may be required to process your refund. All refunds will be processed as quickly as possible, but processing times may vary depending on the payment method.
-We can only refund Bitcoin donations in Bitcoin. Because we do not store Bitcoins, refunds will be calculated based  on the U.S. Dollar amount we received via instant exchange at the time of the donation, using our payment processor's Bitcoin sell rate when the refund is issued. The Wikimedia Foundation is not responsible for any change in value based on fluctuating exchange rates.
-=== What can I do to help you spread the word? ===
-Spread the word any way you can! Tell your friends and family. Tell them what Wikipedia means to you.  Ask them if they use it and if so, what it means to them. Use this text as the signature file on the bottom of your emails:
-<tt> We’ve created the greatest collection of shared knowledge in history. Help protect Wikipedia. Donate now: https://donate.wikimedia.org</tt>
-Join us on social media by following our social media accounts:
-{{Social accounts}}
-=== How can I contact the Foundation? ===
-If you still have questions or concerns please feel free to [[contact us]]. For donation questions you can email donate{{@}}wikimedia.org
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