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Wikimedia Foundation – Answers

Communication: What is "Answers"?

Answers is a potential new system of the Wikimedia Foundation to put Wikimedia volunteer communities in touch with staff. It is intended to provide a central point where community members who need assistance from the Wikimedia Foundation or who have questions about the Foundation or its activities can reach out and find answers. This system is being unrolled on a trial basis to test its efficiency and usefulness to communities.

You can help determine the usefulness of the system by using it!

In brief, if you have questions for or about the Wikimedia Foundation, you can address them to answerswikimedia.org. Many of the questions we receive are expected to be answered on this page, as most questions will be of general interest. Your question may be published in whole or in part, or combined with other questions on the same subject, but we will take reasonable efforts not to reveal your username, contact information, or other details on this page.

Some questions will be sent directly to staff. If the questions are more appropriately handled by volunteers, you will either be referred to the appropriate point of contact or your letter will be directed to the volunteer response team. Accordingly, your correspondence may be seen by staff as well as select volunteers and third parties, including independent contractors of the Wikimedia Foundation.

Please review Answers/Process for specific terms and more information.

We look forward to hearing from you!

Do you have a question for the Wikimedia Foundation or about the Foundation? Do you need the Foundation's help?
You need Answers!
answerswikimedia.org

See Answers/Process for information and terms.

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 You can help determine the usefulness of the system by using it!
-In brief, if you have questions for or about the Wikimedia Foundation, you can address them to <code>answers[[File:(at).svg]]wikimedia.org</code>. Many of the questions we receive are expected to feed into developing this page, which is intended to hold answers to questions of general interest. Your question may be published in whole or in part, or combined with other questions on the same subject, but we will take reasonable efforts not to reveal your username, contact information or other details on this page.
+In brief, if you have questions for or about the Wikimedia Foundation, you can address them to <code>answers[[File:(at).svg]]wikimedia.org</code>. Many of the questions we receive are expected to be answered on this page, as most questions will be of general interest. Your question may be published in whole or in part, or combined with other questions on the same subject, but we will take reasonable efforts not to reveal your username, contact information, or other details on this page.
-Some questions will be sent directly to staff. If the questions are more appropriately handled by volunteers, you will either be referred to the appropriate point or your letter will be directed to the [[:meta:OTRS|volunteer response team]]. Accordingly, your correspondence may be seen by staff as well as select volunteers and third parties, including individuals contracted to the Wikimedia Foundation.
+Some questions will be sent directly to staff. If the questions are more appropriately handled by volunteers, you will either be referred to the appropriate point of contact or your letter will be directed to the [[:meta:OTRS|volunteer response team]]. Accordingly, your correspondence may be seen by staff as well as select volunteers and third parties, including independent contractors of the Wikimedia Foundation.
 Please review [[Answers/Process]] for specific terms and more information.