FAQ/en

This page lists frequently asked questions about the Wikimedia Foundation. Other questions are addressed at Answers. If you do not find your question answered here or there, please feel free to contact us.

What is Wikipedia?

Wikipedia is the largest collection of free, collaborative knowledge in human history. Millions of people from around the world have written and added to Wikipedia since it was created in 2001: anyone can edit it, at any time. Wikipedia contains more than 35 million volunteer-authored articles in more than 290 languages. Every month, Wikipedia is viewed more than 15 billion times, making it one of the most popular sites in the world. The people who support it are united by the joy of knowledge, their passion and curiosity, and their awareness that we know much more together than any of us does alone.

What is the Wikimedia Foundation?

The Wikimedia Foundation is the non-profit organization that supports and operates Wikipedia and the other free knowledge projects. All of our work is guided by our mission to share the sum of all knowledge with every person in the world. We keep the websites fast, secure, and available. We support the community of volunteers who contribute to the Wikimedia projects. We make free knowledge accessible wherever you are — on your phone or laptop, on a boat in the South Pacific, or in the hills of Nepal. We help bring new knowledge online, lower barriers to access, and make it easier for everyone to share what they know.

The Wikimedia Foundation is a 501(c)(3) tax-exempt non-profit organization with offices in San Francisco, California, USA. You can also review our letter of tax-exemption and our financial reports and annual filings.

What free knowledge projects do you support?

In addition to Wikipedia, the Wikimedia Foundation supports a number of free knowledge projects:

• Wiktionary - a free dictionary
• Wikiquote - a free collection of quotes
• Wikibooks - a free collection of books
• Wikisource - a free collection of primary source materials
• Wikimedia Commons - a free media repository
• Wikispecies - a science based wiki for documenting all the species of the world
• Wikinews - a collaborative journalism site
• Wikiversity - a free educational resource repository
• Wikidata - a structured data repository used by all Wikimedia projects
• Wikivoyage - a free travel information site
• MediaWiki - the open source wiki software behind all our public websites

The Wikimedia Foundation is not affiliated with WikiLeaks.

If I donate to the Wikimedia Foundation, where does my money go?

Donations to the Wikimedia Foundation help sustain free knowledge through Wikipedia and its sister projects for people around the world. Your contributions pay for technology to operate the projects, Wikimedia programs and initiatives, grants to support the community of volunteers, and staff salaries.

Where can I find more financial information?

The Wikimedia Foundation 2013–14 annual report covers the fiscal year from July 1, 2013, to June 30, 2014. The Foundation's annual report shares some of the voices of the tens of thousands of people who make the Wikimedia movement possible. The 2014-2015 Annual Report will be released in January 2016.

The 2015-2016 Annual Plan describes our budget for the current fiscal year. It contains a summary of our strategic goals, financial details on spending and revenue, and detailed explanations and risk analysis.

• 2015-2016 Annual Plan Questions and Answers

How is the Wikimedia Foundation run?

The Wikimedia Foundation has a staff of roughly 280, led by Executive Director Lila Tretikov. The staff supports the work of the tens of thousands of volunteers who contribute content to the Wikimedia projects. The Wikimedia Foundation is also supported by countless volunteers participating through committees, as interns, or on an ad hoc basis. Your support also pays for servers, bandwidth, and Internet hosting that allow us to keep the Wikimedia projects running and improving.

The Wikimedia Foundation Board of Trustees articulates the mission and vision of the Wikimedia Foundation, reviews and helps to develop long term plans, provides oversight, and supports the Wikimedia Foundation's fundraising efforts.

At the Wikimedia Foundation, we strive to operate highly transparently, and have also published key policies and financial information.

How is the Wikimedia Foundation funded?

The Wikimedia Foundation is funded primarily through Template:2012FR/Link-Donate from millions of individuals around the world. The average donation is quite small, but the sheer number of donations we receive have allowed us to continue to serve our mission. We also receive donations through institutional grants and gifts (see benefactors).

The Wikimedia Foundation has 501(c)(3) tax exempt status in the United States. Donations made from other nations may also be tax deductible. See tax deductibility for details. Click here for details on how to make a donation via credit or debit card, PayPal, Amazon, and several other methods. If you have any questions, please contact us at donatewikimedia.org.

Why doesn't Wikipedia use ads for revenue?

We are not considering advertising as a source of revenue. We do not believe that advertising belongs in a project devoted to free, reliable, and neutral knowledge. Introducing commercial interests could jeopardize Wikipedia’s reliability as a neutral source of information. Our global volunteer community has always felt that advertising would have a major effect on our ability to stay neutral, and ultimately ads would weaken readers' overall confidence in the articles they read on Wikipedia.

We are not against the world of online advertising, nor are we against other organizations that host ads. We just know ads are not appropriate in a project devoted to education and knowledge – and especially one that strives for balance and neutrality.

How can I donate via debit or credit card?

To donate using any major credit or debit card (VISA, MasterCard, Discover or American Express), PayPal, bank transfer, Amazon, and many other methods; please visit our Ways to Give page. Our donation options support many (although not all) currencies.

What other options exist to allow me to donate?

Alternative ways to donate to the Wikimedia Foundation include:

• setting up an automatic monthly gift
• sending a check via regular mail
• making a stock donation
• using your employer's matching gift program
• including the Wikimedia Foundation in your estate or legacy giving plans
• making a Bitcoin donation

Why does the Wikimedia Foundation accept Bitcoin?

The Wikimedia Foundation, as a donor-driven organization, has a fiduciary duty to be responsible and prudent with its money, while striving to provide as many methods of donating as possible. Our donors indicated that they were interested in supporting us through Bitcoin, so after some investigation, we set up a method to accept those donations. See our blog post for more information about it.

Are my donations tax-deductible?

Please refer to the information on tax-deductibility for the details of tax-deductions and tax receipts.

Why is there a minimum donation?

We receive small donations from people who don't have much money, and we are really, really grateful to those donors.

Unfortunately it is not uncommon for people to use donation mechanisms such as ours to test stolen credit cards to see if they work. Those people typically use a very small amount for their testing: a $1 minimum donation amount seems to deter them.

What is your donor privacy policy?

We are serious about protecting the privacy rights of our donors. Please see our Donor Privacy Policy for our full details. In short, we do not share, sell, or trade your email address with anyone.

What is your refund policy?

If for any reason you wish to have your donation refunded, please contact us via email at donatewikimedia.org. We will need the following information in order to process your refund:

• Date of donation (All refund requests must be made within 90 days of donation)
• Amount donated (Donations above USD $10,000 are considered major donations and are subject to the applicable grant agreement between the Foundation and the donor)
• Full name
• Payment method used (credit card, bank transfer, E-wallet, ...)
• Country of origin
• Reason for the refund

Please note that some payment methods may not support refunds, or require refunds to be made through the payment method (card) utilised, so additional information may be required to process your refund. All refunds will be processed as quickly as possible, but processing times may vary depending on the payment method.

We can only refund Bitcoin donations in Bitcoin. Because we do not store Bitcoins, refunds will be calculated based on the U.S. Dollar amount we received via instant exchange at the time of the donation, using our payment processor's Bitcoin sell rate when the refund is issued. The Wikimedia Foundation is not responsible for any change in value based on fluctuating exchange rates.

What can I do to help you spread the word?

Spread the word any way you can! Tell your friends and family. Tell them what Wikipedia means to you. Ask them if they use it and if so, what it means to them. Use this text as the signature file on the bottom of your emails:

We’ve created the greatest collection of shared knowledge in history. Help protect Wikipedia. Donate now: https://donate.wikimedia.org

Join us on social media by following our social media accounts: Template:Social accounts

How can I contact the Foundation?

If you still have questions or concerns please feel free to contact us. For donation questions you can email donatewikimedia.org