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This page lists '''frequently asked questions''' about the Wikimedia Foundation. Other questions are addressed at [[Answers]]. If you do not find your question answered here or there, please feel free to [[contact us]].

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=== What is Wikipedia? ===

[//www.wikipedia.org Wikipedia] is the largest collection of free, collaborative knowledge in human history. Millions of people from around the world have written and added to Wikipedia since it was created in 2001: anyone can edit it, at any time. Wikipedia contains more than 35 million volunteer-authored articles in more than 290 languages. Every month, Wikipedia is viewed more than 15 billion times, making it one of the most popular sites in the world. The people who support it are united by the joy of knowledge, their passion and curiosity, and their awareness that we know much more together than any of us does alone.

=== What is the Wikimedia Foundation? ===

The Wikimedia Foundation is the non-profit organization that supports and operates Wikipedia and the [[wmf:Our projects|other free knowledge projects]]. All of our work is guided by our mission to share the sum of all knowledge with every person in the world. We keep the websites fast, secure, and available. We support the community of volunteers who contribute to the Wikimedia projects. We make free knowledge accessible wherever you are — on your phone or laptop, on a boat in the South Pacific, or in the hills of Nepal. We help bring new knowledge online, lower barriers to access, and make it easier for everyone to share what they know.

The Wikimedia Foundation is a 501(c)(3) tax-exempt non-profit organization with offices in San Francisco, California, USA. You can also review our [https://upload.wikimedia.org/wikipedia/foundation/9/90/501%28c%293_Letter.png letter of tax-exemption] and our [[wmf:Financial reports|financial reports and annual filings]].

=== If I donate to the Wikimedia Foundation, where does my money go? ===

Money you donate pays for staff salaries and technology. Even though Wikipedia and its sister projects together reach {{COMSCORE-UNIQUES}} million people every month, we employ only {{STAFF-COUNT}} people; see our [[staff]] overview.

Our staff is divided into three program departments: technology (website operations, software development); legal, communications, and community advocacy (public outreach, community programs, legal defense); and learning and grantmaking (supporting chapter programs and growing Wikimedia worldwide). The remainder of our staff work in management, finance, and administration. Your support also pays for servers, bandwidth, and Internet hosting that allow us to keep Wikimedia's projects running and growing.

Above all, the Wikimedia Foundation exists to support and grow the vast network of volunteers who write and edit Wikipedia and its sister projects – more than 80,000 people around the world.

=== Where can I find more financial information? ===

The Wikimedia Foundation '''[https://annual.wikimedia.org/2014/ 2013–14 Annual Report]''' covers the fiscal year of July 1, 2013 to June 30, 2014.

The '''[[Media:WMF2015-16AnnualPlan.pdf|2015-16 Annual Plan]]''' is our budget for the current fiscal year. It contains a summary of our strategic goals, financial details on spending and revenue, and detailed explanations and risk analysis.
* [[2015-2016 Annual Plan/Questions and Answers|2015-2016 Annual Plan Questions and Answers]]

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=== What are your plans? Where is this going? ===

As Wikimedia Foundation founder Jimmy Wales put it: "Imagine a world in which every single human being can freely share in the sum of all knowledge."

We're serious about this vision. Every month, more than {{COMSCORE-UNIQUES}} million people around the world already use Wikipedia. It's available online, on your mobile device, on DVD, in books, and many other forms. We aspire to reach everyone, and to continually provide more and better information.

Supported by an intense community-driven planning process, in 2010 the [[Board_of_Trustees|Wikimedia Foundation Board of Trustees]] set "big, hairy, audacious goals" for Wikimedia. These [[Media:Wikimedia Five-Year Targets.pdf|five-year targets]] (PDF) include increasing Wikimedia's global reach to '''1 billion people''' and the number of articles in Wikipedia to '''50 million'''. We're also setting out to dramatically increase and diversify '''participation''', and to measure and improve '''quality''' of all Wikimedia content.

Wikimedia is not a traditional organization. It's a global movement. The core of the work is done by thousands of volunteers worldwide. This volunteer community is supported by a network of organizations, with the Wikimedia Foundation at its center, working in partnership with geographically focused [[local chapters]] in {{CHAPTER-COUNT}} countries. It's our volunteer community that enables us to accomplish so much with so little.

These are some of the activities we're focused on right now:

{| cellpadding="10px"
| [[File:Wikimedia Foundation Servers-8055 32.jpg|300px]] || '''Operating the world's fifth largest web property.''' At its heart, the Wikimedia Foundation requires operational excellence to continue to exist. As of 2011, we're operating several hundred servers in three locations. While our global traffic continues to grow, our aim is to provide the best possible site experience to everyone in the world, to maximize uptime, and to ensure that all the information in Wikimedia projects is safe and secure.

''Photograph: Wikimedia Foundation servers in our Florida hosting facility.''
|-
| [[File:Wikipedia-Affinity.jpg|300px]]
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'''Giving Wikimedia's volunteers the best possible tools to do their work.''' The core technology that makes Wikipedia and its sister projects possible, the wiki, was invented in 1995. Things have changed quite a bit since then. Wikimedia Foundation projects run on an open source wiki software called MediaWiki, which we develop and improve. Our goal is to make it as easy as possible to contribute knowledge, and to give volunteers and readers great tools for assessing and improving article quality. In some areas, we lead and innovate. At minimum, we must keep up with key trends in the ever-changing web we're part of. Because our software is open source, everyone can use and improve it.

''Photograph: [[w:Affinity diagram|Affinity diagram]] created based on Wikipedia usability research.''
|-
| [[File:Great Feeling.ogv|300px]]
||
'''Developing recruiting resources for new volunteers.''' Wikimedia is made of people. To grow our global community, we need to excite people about the prospect of being part of it – and help them with their first steps. To this end, we develop and maintain a library of outreach resources, such as videos and screencasts, but also printed "how-tos" and other more targeted resources (for teachers, librarians, students, and others). See the [[outreach:Bookshelf|bookshelf of outreach resources]].

''Video: Wikimedia volunteers speak about their motivations, shot at the Wikimania 2010 conference. Having trouble playing the video? [//www.youtube.com/watch?v=St1JN6m0FTI View it on YouTube.]''
|-
| [[File:Pelatihan Peserta di Universitas Mercubuana.JPG|300px]]
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'''Staging outreach and community events world-wide.''' Once a year, hundreds of Wikimedia volunteers come together at [//wikimania.wikimedia.org/ Wikimania], in a different location around the world each year. And Wikimedia's chapter organizations have staged dozens of additional events, competitions and conferences around the world. Some are targeted at recruiting new volunteers; some give the community space to think about its work, and to do it. Recognizing the value of people coming together because they are passionate about Wikimedia's mission has been key to our success.

''Photograph: Participants of the "Free Your Knowledge" student competition in Indonesia listening to an introductory presentation (2010).''
|-
| [[File:Backstage Pass at the British Museum 18.jpg|300px]] || '''Partnering with cultural institutions.''' Galleries, libraries, archives, and museums protect and make available the world's history, culture and knowledge. Their mission is to serve and inform the public, just like Wikimedia's. We've successfully partnered with cultural institutions around the world – not just in working with them to make digital reproductions available for free, but also in improving Wikipedia articles and other content related to their collections and archives. Wikimedia chapters are playing a lead role in organizing conferences and meetings targeting the cultural sector, and executing partnerships.

''Photograph: Wikipedia volunteers at a "backstage pass" event organized by the British Museum (2010).''
|-
| [[File:IndianaPPIclass.jpg|300px]] || '''Working with the educational sector.''' In the age of the open web, there's the potential for student projects to be more than just exercises. Pioneering professors have long assigned Wikipedia writing as coursework to their students. Everybody wins: students get an audience for their work, teachers successfully motivate their students, and readers get better articles. Wikimedia chapters have also reached out to schools to develop media literacy and to promote responsible use of Wikipedia in the classroom.

''Photograph: Indiana University students of Barry Rubin's Seminar in Urban Economic Development are improving Wikipedia articles as part of their coursework.''
|-
| [[File:PSP using the new interface for Wikipedia mobile - 2.jpg|300px]]
||
'''Providing access to Wikipedia everywhere.''' The next billion people to discover the web will do it using mobile phones, some without ever having touched a laptop. We need to make sure that our sites and services work both on modern smartphones and (to the extent it's possible) on lower-end devices. Our current mobile version is a start and we'll continue to improve it (including moving beyond the read-only experience). And for people with no or intermittent Internet access, we're supporting copies of Wikipedia that can be used completely offline, including projects like [http://thewikireader.com/ the WikiReader], offline readers for desktops and smartphones, and printed versions of Wikimedia content.

''Photograph: Wikipedia's mobile version works on the PlayStation Portable – and on your smartphone.''
|-
|
[[File:QOTW 12-21.png|300px]]
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'''Informing our decision-making with facts and data.''' Analytics, research, experiments and forecasts are essential to make good decisions in a complex environment like Wikimedia. The [http://reportcard.wmflabs.org/ Wikimedia Foundation Report Card] and the [http://stats.wikimedia.org/ Statistics Portal] provide a wealth of up-to-date analysis which helps us understand the impact of our work. [[m:Research/Projects|Research projects]] provide us with in-depth analysis and experiments, supported by the volunteer-driven [[m:Research Committee|Research Committee]]. We're data nerds – what else would you expect from the kinds of people who love working on an online encyclopedia?

''Illustration: Projection regarding availability of mature language editions useful to different segments of the world's population.''
|}

The Wikimedia Foundation isn't a start-up company that will fade away in a few years. We're in this for the long haul. Everything we do is aimed at providing you, and the rest of the world, with free and immediate access to all the world's knowledge. Join us!
-->

=== Which projects do you support? ===
The Wikimedia Foundation supports a number of projects including Wikipedia. We also lead and support the development of [//www.mediawiki.org/ MediaWiki], the open source wiki software behind all our public websites.

The Wikimedia Foundation is [[w:Wikipedia:WikiLeaks is not part of Wikipedia|not affiliated]] with WikiLeaks.
'''More information may be found on the page about [[our projects]].'''

=== Is the Wikipedia Education Initiative a project of the Wikimedia Foundation? ===
No. The Wikipedia Education Initiative is not a project of the Wikimedia Foundation. So donations to the Wikipedia Education Initiative do not fund Wikipedia or its sister projects.

=== How is the Wikimedia Foundation run? ===
The Wikimedia Foundation has a [[staff]] of {{STAFF-COUNT}}, led by the Executive Director, [[User:LilaTretikov|Lila Tretikov]]. The staff supports the work of the hundreds of thousands of volunteers who contribute content to the Wikimedia projects. The Wikimedia Foundation is also supported by countless volunteers participating through committees, as interns, or on an ''ad hoc'' basis.

The [[Board of Trustees]] articulates the [[Mission_statement|mission]] and [[vision]] of the Wikimedia Foundation, reviews and helps to develop long term plans, provides oversight, and supports the Wikimedia Foundation's fundraising efforts. It is the ultimate organizational authority of the Wikimedia Foundation as defined in its bylaws. See [[Meetings]] for published Board minutes and [[Resolutions]] for published Board resolutions. The Board is comprised of ten members, with three seats elected directly by the [[m:Community|Wikimedia community]]; two seats selected by the [[Wikimedia chapters]]; one Board-appointed "community founder" seat (reserved for [[Board of Trustees#Jimmy Wales|Jimmy Wales]]); and four Board-appointed "specific expertise" seats. The Board is supported by an [[Advisory Board]].

We have an office, located in San Francisco, California (USA), where most of our employees work. All Board members and remaining staff work remotely.

We strive to operate highly transparently, and have published [[policies|key policies]] and [[finance report|financial information]].

=== How is the Wikimedia Foundation funded? ===
The Wikimedia Foundation is funded primarily through {{2012FR/Link-Donate|utm-source=B_FAQ|utm-campaign=C_FAQ|text=donations}} from hundreds of thousands of individuals, but also through several grants and gifts of servers and hosting (see [[benefactors]]).

The Wikimedia Foundation receives donations from more than 50 countries around the world. The average donation is quite small, but their sheer numbers have ensured our success. People make contributions year-round, and once a year the Wikimedia Foundation makes a formal request for donations.

'''We are not considering advertising as a source of revenue.'''

The Wikimedia Foundation has 501(c)(3) tax exempt status in the United States. Donations made from other nations may also be tax deductible. See [[Tax Deductibility/en|tax deductibility]] for details. Click [[Ways to Give/en|here]] for details on how to make a donation via credit/debit card, PayPal, Amazon, or by postal mail. For all other types of donation, please contact us through donate{{@}}wikimedia.org.

{{anchor|How much money are you hoping to raise?}}<!-- so the previous links still work -->

=== Why doesn't Wikipedia use ads for revenue? ===
We do not believe that advertising belongs in a project devoted to education, and one that is driven by the values consistent with a balanced, neutral encyclopedia. Our big, global volunteer community (the people who make Wikipedia) have always felt that advertising would have a major effect on our ability to stay neutral, and ultimately ads would weaken the readers' overall confidence in the articles they are reading.

The current models for web advertising are also not supportive of our views on user privacy. We do not want to deliver ads to users based on their geography or on the topic they are currently reading about. Contextual advertising (similar to geo-targeted advertising) reads the content you are viewing which goes against Wikipedia's strict privacy policy for users. We respect your right to online privacy, and bring you the knowledge and information you are looking for.

We are not against the world of online advertising, nor are we against other organizations that host ads. We just know ads are not an appropriate thing to find in a project devoted to education and knowledge – and especially one that strives for balance and neutrality.
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=== How much money are you hoping to raise? ===
The 2014-15 plan posits revenue of $58.5 million from a 2013-14 projection of $50.1 million.

More details about our finances can be found in our [[financial reports]]. Here is our [[Media:2014-15_Wikimedia_Foundation_Plan.pdf|2014-15 Plan]] (PDF), and here is the [[2014-2015_Annual_Plan_Questions_and_Answers|Questions and Answers]] page related to it.

=== Where can I learn more about your recent activities? ===
For the fiscal year 2012-13, please '''download the 2012-2013 Annual Report:''' '''[[Media:Wmf_AR12_v11_SHIP_2pp_hyper_14jan14.pdf|PDF version]]'''

If you want to keep up with Wikimedia events more regularly, we recommend the following sources:
* the [//blog.wikimedia.org/ Wikimedia Foundation blog]
* [//en.planet.wikimedia.org/ Planet Wikimedia], which includes Wikimedia community blogs
* the [https://lists.wikimedia.org/mailman/listinfo/WikimediaAnnounce-l Wikimedia Announcements mailing list], which includes announcements from chapters and community members
-->
=== How can I donate via debit or credit card? ===
To donate using any major credit or debit card ''(VISA, MasterCard, Discover or American Express)'', PayPal, bank transfer; please visit our [[Ways_to_Give/en|Ways to Give]] page. Our donation options support many (although not all) currencies.

===What other options exist to allow me to donate?===
Alternative ways to donate to the Wikimedia Foundation include:
* [[Ways to Give#monthly|setting up an automatic monthly gift]]
* [[Ways to Give#check|sending a check via regular mail]]
* [[Ways to Give#stock|making a stock donation]]
* [[Matching Gifts|using your employer's matching gift program]]
* [[Legacy Gift|making a Legacy Gift to ensure Wikipedia is around for generations to come]]
* [[Ways to Give#bitcoin|donating Bitcoin]]

{{anchor|Bitcoin}}

=== Why does the Wikimedia Foundation accept Bitcoin? ===
The Wikimedia Foundation, as a donor-driven organization, has a fiduciary duty to be responsible and prudent with its money, while striving to provide as many methods of donating as possible. Our donors indicated that they were interested in supporting us through [[w:Bitcoin|Bitcoin]], so after some investigation, we set up a method to accept those donations. See our [[wmfblog:2014/07/30/wikimedia-foundation-now-accepts-bitcoin/|blog post]] for more information about it.

=== Are my donations tax-deductible? ===
Please refer to the [[Tax_Deductibility/en| information on tax-deductibility]] for the details of tax-deductions and tax receipts.

=== Why is there a minimum donation? ===
We receive small donations from people who don't have much money, and we are really, really grateful to those donors.

Unfortunately it is not uncommon for people to use donation mechanisms such as ours to test stolen credit cards to see if they work. Those people typically use a very small amount for their testing: a $1 minimum donation amount seems to deter them.

=== What is your donor privacy policy? ===
We are serious about protecting the privacy rights of our donors. Please see our [[Donor policy|Donor Privacy Policy]] for our full details. In short, we do not share, sell, or trade your email address with anyone.

===What is your refund policy?===
If for any reason you wish to have your donation refunded, please contact us via email at donate{{@}}wikimedia.org. We will need the following information in order to process your refund:

*Date of donation (All refund requests must be made within 90 days of donation)
*Amount donated (Donations above USD $10,000 are considered major donations and are subject to the applicable grant agreement between the Foundation and the donor)
*Full name
*Payment method used (credit card, bank transfer, E-wallet, ...)
*Country of origin
*Reason for the refund

Please note that some payment methods may not support refunds, or require refunds to be made through the payment method (card) utilised, so additional information may be required to process your refund. All refunds will be processed as quickly as possible, but processing times may vary depending on the payment method.

We can only refund Bitcoin donations in Bitcoin. Because we do not store Bitcoins, refunds will be calculated based on the U.S. Dollar amount we received via instant exchange at the time of the donation, using our payment processor's Bitcoin sell rate when the refund is issued. The Wikimedia Foundation is not responsible for any change in value based on fluctuating exchange rates.

=== What can I do to help you spread the word? ===

Spread the word any way you can! Tell your friends and family. Tell them what Wikipedia means to you. Ask them if they use it and if so, what it means to them. Use this text as the signature file on the bottom of your emails:

<tt> We’ve created the greatest collection of shared knowledge in history. Help protect Wikipedia. Donate now: https://donate.wikimedia.org</tt>

Join us on social media by following our social media accounts:
{{Social accounts}}

=== How can I contact the Foundation? ===
If you still have questions or concerns please feel free to [[contact us]]. For donation questions you can email donate{{@}}wikimedia.org

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