Archive:Volunteering:Email response statistician

Title

• (Volunteer) email response statistician

Goal of position

• To provide an analysis of email requests and responses in the OTRS email response system. This position is for the English Wikipedia info queues.

Sample activities

1. Go through emails and categorize what types of requests come into the system
2. Analyze responses for data, including the following:

   Number of responses

   Number of good responses

   Number of good:total responses per respondent

   Number of boilerplate-only responses and their perceived success

   Frequently asked questions

3. Identify poor responses and failed requests
4. Present data in a .csv format for reporting

Time frame

Length of Commitment

2 months (July 1 through August 31)

Estimated Total Hours

80 hours

Scheduling

At volunteer's discretion [X]

Specific time: N/A

Worksite

Offsite

Qualifications sought

1. Some knowledge of processes and issues in the Wikipedia site.
2. A background in statistics and statistical analysis is greatly helpful
3. Ability to handle sensitive material

Benefits to volunteer

1. Statistical work experience
2. Have an impact on improving Quality of response
3. Potential for advancement into additional opportunities

For further information, contact Cary Bass, at cbassrandom text to make this a bit more difficult on the s.p.a.m.b.o.t.s.wikimedia.org

Date posted

12 June 2009